Unable to reload my Drivers License

[Nina K]

Andrew & Zainah,

We'll have one of our agents reach out to both of you to assist you with your verification.

[Chris J]

Same issue, I've done it at least 3 times and still no luck.

[Goran V]

Hi Chris,

Please click on any job post with a U.S. location requirement You should be able to see a link to contact the Customer Support Team on top of the job post. Once you have connected with our team one of our team members will assist you further. Thank you!

[Kalen J]

Hello,

I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?

[Dani C]

it says contact customer service

[Nina K]

Hi Dani,

We've requested that one of our agents reach out to you to help with this.

[Courtney B]

I attempted to upload my drivers license once and apparently now I am blocked from uploading again because it was rejected.  I believe it was rejected because of the format.  Otherwise I have no idea because I am a citizen living in Florida.

[Brian E]

Hello -

I am new to upwork, am not sure if this is the right venue. I am having this same problem. I see the follow error..

You've reached the maximum number of tries for uploading your ID

How do I fix this? I live in Chicago and this error prevents me from submitting proposals on US only jobs.

Please et me know if there is someplace else to ask this.

[Nina K]

Hi Brian,

One of our team members will reach out to you directly to help you with this.

[Marlowe G]

Hi Nina,

I tried uploading a low-res photo of my US ID a few times last night and woke up to this same error message. I have a new, hi-res scan of my ID that I'd like to upload, but it now says I need to contact customer support in order to unlock this feature. I can't seem to find any email or phone number anywhere on the Customer Support site to help resolve this issue. Could you please point me in the right direction? 

Thanks in advance.

Marlowe