Unable to reload my Drivers License

[Nina K]

Hi Zachary,

We'll have one of our agents reach out to you directly with more information regarding this account hold. Thank you

[Andrew S]

I tried uploading my genuine, unmodified ID (a California driver's license) several times, and am now getting this error message:

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

There doesn't seem to be any way to contact customer support other than these forums, so hopefully someone from Upwork shows up in this thread ASAP...

[Zainah I]

I have been having the same issues with my passport.  It keep prompting an error message. 

[Nina K]

Andrew & Zainah,

We'll have one of our agents reach out to both of you to assist you with your verification.

[Chris J]

Same issue, I've done it at least 3 times and still no luck.

[Goran V]

Hi Chris,

Please click on any job post with a U.S. location requirement You should be able to see a link to contact the Customer Support Team on top of the job post. Once you have connected with our team one of our team members will assist you further. Thank you!

[Kalen J]

Hello,

I submitted my verification documents for U.S. residency. However, it is not accepted despite that it is an acceptable form of verification as per UpWork. I have exceeded the number of attempts to submit the documents and need help. Could someone assist?

[Dani C]

it says contact customer service

[Nina K]

Hi Dani,

We've requested that one of our agents reach out to you to help with this.

[Courtney B]

I attempted to upload my drivers license once and apparently now I am blocked from uploading again because it was rejected.  I believe it was rejected because of the format.  Otherwise I have no idea because I am a citizen living in Florida.