We were unable to authenticate your ID

[Jo-An B]

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.

[Thomas E]

I am having the same issue. I am not sure why my ID picture is not being accepted.

[Kalila M]

I am having the same issue. Uploaded a valid California driver's license and everything is clear and visible, but yet your system was not able to verify it. Please help.

[Nina K]

Hi Kalila,

Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.

[Tamara M]

Hello I’m gettinf the same error "You've reached the maximum number of tries for uploading your ID. Please contact customer support."

[Ryan C]

Hello Tamara,

I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.

[Adrienne A]

Hello,

I am having the same issue. It keeps telling me that my name doesn't match my ID.

[Valeria K]

Adrienne,

I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.

Thanks!

[Catherine G]

I am having the same problem also. 

[Goran V]

Hi Catherine,

Please refer to the details our team shared on your tickets, you can access your tickets on this Link. Thank you!