We were unable to authenticate your ID

[Bethany C]

I am having trouble with this as well. I uploaded two different photos of my driver's license and the system was unable to get what it needed from the photos. I ended up maxing out the number of alotted tries and when I tried to contact customer service it told me to go to the community for answers.

Can someone please assist me with this issue?

[Ryan C]

Hello Bethany,

I'm sorry to hear that. Have you tried sending us a ticket by clicking the Contact Customer Support in the error message displayed when you try to submit a proposal to a US only job? If you are still having some trouble, please respond here. Thanks!

[Laurie T]

I need help ASAP. I tried uploading my passport to verify my location and it was rejected, only to have the system lock me out. I'd like to upload a newly scanned version which I think will work, but I can't. Please help.

Laurie

[Nina K]

Hi Laurie,

I see that you have already opened a ticket about this with our support team, however I'll go ahead and follow up with them and you can expect to receive an update directly on the ticket. Thanks!

[Rose Marie D]

I am having the same problem trying to have my United States passport verified.  My account was tagged as "Solved" because advice was given but I followed all advice:  passport expires 2022, eliminated cookies for this site, tried another browser but still need help.  It has taken so long to resolve that I can no longer find the jobs I had selected.  Mack, the moderator said he would assist if I needed more help and I do need assistance. thank you

[Bojan S]

Hi Rose Marie,

In order to complete your verification process, you'll need to communicate with out agent directly. Once you're ready, please use the verification link to initiate the process and our agent will follow up to guide you through the process. You should be able to access the notification with this link. Let us know if you need any more assistance.

[Kyle M]

I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?

[Jo-An B]

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.

[Thomas E]

I am having the same issue. I am not sure why my ID picture is not being accepted.

[Kalila M]

I am having the same issue. Uploaded a valid California driver's license and everything is clear and visible, but yet your system was not able to verify it. Please help.