We were unable to authenticate your ID

[Johann W]

HI, 

I followed the green link , but it redirects me here. Please help with how to submit ID after the max attempts is reached. Thank you.

[Joanne Marie P]

Hi Johann MIchael, 

A member of our customer support team will reach out to you directly via ticket to assist you further in uploading your ID to verify your location. Thank you!

[Amelia M]

Can someone please help me? I have this message at the top of the screen when I click into a job posting "You've reached the maximum number of tries to upload your ID". When I click on the Contact Customer Support it sends me to this community. I don't see anywhere to upload my ID. I'm happy to do what needs doing, but where do I go?

[Bojan S]

Hi Amelia,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Amelia M]

I still have not seen a support ticket opened up to address my issue. Is there a phone number for support that I can call?

[Goran V]

Hi Amelia,

I`m sorry about the delay with this.

Our team will resend the ticket shortly and assist you further, thank you.

[Riley J]

same problem need help

[Bojan S]

Hi Riley,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Kyle M]

I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?

[Jo-An B]

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.