Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 14, 2018 12:13:55 PM by Kayla G
I have submitted several requests and have yet to hear back from Upwork. I've attempted to verify my identity several times with my drivers licenses on several occasions and recieved a message that my DL and my upwork name don't match, when they are indeed the EXACT same name, same spelling etc.
Mar 14, 2018 01:16:33 PM by Geneva B
Hello. I am having this exact problem. Can someone help. How do we receive help?
Mar 14, 2018 01:40:43 PM by Nina K
Geneva & Kayla,
A member of the team will reach out to both of you to help resolve your issue with uploading your IDs.
Mar 14, 2018 09:30:02 PM by Bodie W
Hi,
I have the same issue as the original poster. I submitted my ID and it was rejected.
Thanks,
Bodie
Mar 14, 2018 09:59:55 PM by Brandon J
I'm having the same issue. Can someone help me confirm identity?
Mar 14, 2018 10:52:12 PM by Avery O
Hi Brandon, and Bodie,
A member of the Customer Support Team will reach out to you both separately to assist you with your location verification.
Mar 16, 2018 10:12:59 AM by Krithiga N
Hi,
My ID verification reached maximum number of tries and requested to reach customer support. Can someone please advise how to reach customer support and get this ID verification issue resolved.
Thanks
Mar 16, 2018 10:28:43 AM by Maria L
It says that I have reached my maximum number of tries for uploading my ID and that I need to contact customer support but I do not see any information for contacting them nor do I know how to reset it to upload again. Suggestions?
Mar 16, 2018 10:55:00 AM by Nina K
Peter, Krithiga and Maria
Sorry that you're having trouble uploading your IDs, I've requested that someone from the team reach out to assist each of you with completing the ID verification and you should be hearing from them very shortly.
Mar 16, 2018 09:55:14 AM by Peter M
Receiving error uploading license to verify identity. Prompt says to make sure name matches, I have updated the name to match, but still provides an error. Name on license has last name first, followed by first name and middle name. Ive updated the text fields to reflect all names, but it still won't validate.
We had some trouble verifying your ID
The name on your ID doesn’t match the name on your Upwork account.
Go back and edit the name on your account so it matches your ID.
Mar 16, 2018 01:00:08 PM by Jeff R
I was told that I had too many tries to upload my ID. Now what? "Help" was of no help.
Mar 16, 2018 01:47:43 PM by Nina K
Hi Jeff & Stephanie,
I've requested that a team member provide assistance for you both to help complete the ID verification and someone will be in touch with your shortly to help with this, thanks!
Mar 16, 2018 04:01:45 PM by Javier R
I am also experiencing this issue after attempting to use a temporary ID and my passport.
Mar 16, 2018 04:15:35 PM by Ryan C
Hello Javier,
I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.
Mar 17, 2018 01:42:02 PM Edited Mar 17, 2018 01:45:57 PM by Ajinkya T
I recently joined Upwork. I tried to upload a copy of my US driver license, but it was not accpeted and I got the following message:
You've reached the maximum number of tries for uploading your ID. Please contact customer support.
However, there seems to be no way to contact customer support, except posting in the community. Due to the hold on my account, I'm unable to submit proposals. Hopefully someone from customer support sees this and reaches out to me.
Thanks.
Mar 17, 2018 02:25:28 PM by Joshua C
Hello anyone know how to resolve this annoting issue? When I try to apply to US only jobs i see this on the employers listing "You've reached the maximum number of tries for uploading your ID. Please contact customer support."
I have tried to reach customer service and they have not responed. when I intiially tried to upload a photo of my ID the image wouldnt load and so now I apparently have been locked out of uploading my ID.
Thanks in advanced I am new here and Im excited to begin just need to sort this out.
Josh
Mar 17, 2018 02:26:07 PM by Jake D
Hello! I have just been locked out of submitting proposals to clients as I have failed submitting my valid ID (I accidentally used my older ID and then I tried to use my updated ID but it wasn't recognized). If someone could please help me get verified I would really appreciate it!
Mar 17, 2018 03:14:58 PM by Tom M
I got this error message when trying to apply for a job.
You've reached the maximum number of tries for uploading your ID. Please contact customer support.
Seems THERE IS NO CUSTOMER SUPPORT. So, how do I fix this?
Mar 18, 2018 02:50:49 PM by Michele C
Tells me I tried to many times to upload a ID and having issues doing anyhting on Freelancer.. How do I solve this issue? Tells me to contact customer servie.
Mar 18, 2018 04:02:39 PM by Jo-An B
Hi Michele and Simone,
One of our team member will reach out to you directly and assist you with the process.
Dec 27, 2018 09:01:48 PM by Qurrat ul ain A
Hi,
I am having the same issue having maxed out the number of tries for ID verification. Customer service is not responding either! Can you help me with this?
Best,
Qurrat
Dec 27, 2018 10:20:01 PM by Avery O
Hi Qurrat Ul Ain,
It looks like you already have an open ticket regarding this issue. I'll follow it up with the team so that they can get back to you on your follow up question. Please expect an update on the same ticket thread so that you can be assisted further.
Mar 18, 2018 03:48:20 PM by Keith F
I've tried at least twice with no success. If someone could help me, that'd be great. Thanks!
Mar 18, 2018 04:38:25 PM by Abi K
Hi,
I'm having the same problem with being unable to verify my location as well after uploading my ID twice. Could some one help me with this?
Thanks!
Mar 18, 2018 05:30:20 PM by Valeria K
Abi,
We'll have an agent reach out to you as well regarding your account's location verification.
Mar 18, 2018 05:19:29 PM by Valeria K
Hi Mahmoud,
One of our support agents will reach out to you directly with more information about location verification.
Thanks.
Mar 19, 2018 08:11:13 AM by Lindsay S N
To submit a proposal, I tried to upload my ID for verification with no success. I got the alert "You've reached the maximum number of tries for uploading your ID". Is there another way to upload my ID?
Mar 19, 2018 12:05:25 PM by Mao M
Hello,
I am also having the same problem. Can someone reach out and help me with this issue.
Thanks,
Mao
Mar 19, 2018 12:40:18 PM by Ashley S
Hello, I'm having the same problem: "You've reached the maximum number of tries for uploading your ID." I'm not sure what the problem is but I would really like to get my ID submitted so I can start applying for jobs. Can someone please help me??
Mar 19, 2018 01:30:04 PM by Nina K
Hi Mao,
We'll have one of our team members reach out to you to help assist with this.
Mar 20, 2018 07:50:02 AM by Lindsay S N
Hi Nina,
Can someone please reach out to me as well? I'm having the same issue.
Mar 20, 2018 08:27:52 AM by Nina K
Hi Lindsay,
Yes, I have requested that one of our agents get in touch with you and you should be hearing from them very shortly via an email ticket.
Mar 21, 2018 03:18:08 PM by Melissa M
Hello,
I just started my profile with UpWork, and I also received the same message that my ID couldn't be authenticated, but with no way to appeal or ask for a second try. Can someone from UpWork please help me with this issue?
Melissa
Mar 21, 2018 05:06:29 PM by Ryan C
Hello Melissa,
I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.
Mar 22, 2018 02:36:18 PM by Badrul H
Team,
I have the same issue. It will be great if someone can contact me. Thanks.
Mar 22, 2018 03:45:49 PM by Ryan C
Hello Badrul,
One of our representatives will get in touch with you shortly to assist you. Thank you.