Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Account verification

Community Guru
Nina K Member Since: Nov 29, 2017
101 of 3,651

Hi Abraham,

Typically the agent who reaches out to reset your verification attempts, also includes a new link to upload your ID. Please check your most recent ticket for the link, and if you don't see it there then reach back out and we'll have an agent send you a new link.

~Nina
Active Member
Maksim Anatolyevic G Member Since: Mar 19, 2018
102 of 3,651

I just found a message "You've reached the maximum number of tries for uploading your ID. Please contact customer support." As I understand my ID hasn't been uploaded and I'm not able to work. Unfortunately, I couldn't find a way to upload my ID. Could you please help me with it.

Highlighted
Community Guru
Nina K Member Since: Nov 29, 2017
103 of 3,651

Hi Maksim,

We'll have one of our agents reach out to you directly to help assist you with the verification.

~Nina
Active Member
Marybeth F Member Since: Oct 7, 2017
104 of 3,651

I found some other inquiries regarding location not being able to verified by others, but have not found a solution. I went through and tried to 'contact customer support' and I sent me to this 'Community Discussion' post location. I have tried uploading both a passport and driver's license for location verification and both have been 'rejected' or found 'not eligible to verify your location'. 

 

Any tips to get this resolved? Thank you so much,

Community Guru
Ryan C Member Since: Feb 3, 2017
105 of 3,651

Hello Marybeth,

 

We have escalated your concern. One of our representatives will reach out to you shortly.


Untitled
Active Member
Nirali S Member Since: Oct 7, 2017
106 of 3,651

Hello,
I am having the same issue. I am not able to verify my location. I have tried several times, but I am no longer eligible to verify it because of several attempts. Can you please help me verify the location?
Thank you,
Nirali S.

Community Guru
Lanie M Member Since: Jun 24, 2015
107 of 3,651

Hi Nirali,

 

A member of our team will reach out to you directly to further assist you with verifying your location.

Lanie M
Untitled
Active Member
Nirali S Member Since: Oct 7, 2017
108 of 3,651

Hello Lanie,

 

Thank You for the quick response. I need to send the proposal and its not letting me do so, as my location is not verified.

 

Can you give an estimated time? when will the customer support contact me?

 

- Nirali

Moderator
Avery O Moderator Member Since: Nov 23, 2015
109 of 3,651

Hi Nirali, 


I checked your account and can see that the Customer Support team has reached out to you last Sunday, 8-October. Could you please check your email, or your My Requests on this page to access the ticket the team has sent you.


-Avery
Untitled
Active Member
Arpita Sachin D Member Since: Mar 19, 2018
110 of 3,651

Hi I have a similar issue as it says that max limit to upload the document is reached contact customer support. Request you to please help.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS