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Re: Not Eligible to Verify Location - Contact Customer Support

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Community Guru
Ryan C Member Since: Feb 3, 2017
111 of 4,303

Hello Marybeth,

 

We have escalated your concern. One of our representatives will reach out to you shortly.


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Active Member
Nirali S Member Since: Oct 7, 2017
112 of 4,303

Hello,
I am having the same issue. I am not able to verify my location. I have tried several times, but I am no longer eligible to verify it because of several attempts. Can you please help me verify the location?
Thank you,
Nirali S.

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Community Guru
Lanie M Member Since: Jun 24, 2015
113 of 4,303

Hi Nirali,

 

A member of our team will reach out to you directly to further assist you with verifying your location.

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Active Member
Nirali S Member Since: Oct 7, 2017
114 of 4,303

Hello Lanie,

 

Thank You for the quick response. I need to send the proposal and its not letting me do so, as my location is not verified.

 

Can you give an estimated time? when will the customer support contact me?

 

- Nirali

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
115 of 4,303

Hi Nirali, 


I checked your account and can see that the Customer Support team has reached out to you last Sunday, 8-October. Could you please check your email, or your My Requests on this page to access the ticket the team has sent you.


-Avery
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Active Member
Arpita Sachin D Member Since: Mar 19, 2018
116 of 4,303

Hi I have a similar issue as it says that max limit to upload the document is reached contact customer support. Request you to please help.

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Community Guru
Nina K Member Since: Nov 29, 2017
117 of 4,303

Hi Arpita,

We'll have a member of the team reach out to you to help you complete the ID verification.

~Nina
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Active Member
Cindy D Member Since: Mar 19, 2018
118 of 4,303

I need the same assistance.  I can't seem to verify my location in your system.  And I don't understand how to actually contact support.  I keep only getting the option for community.

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Community Guru
Nina K Member Since: Nov 29, 2017
119 of 4,303

Hi Cindy,

I've requested that one of our agents reach out to you to help with the verification completion.

~Nina
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Active Member
Michael N Member Since: Mar 26, 2018
120 of 4,303

The same error is appearing on my screen. This is even After entering my ssn "I had uploaded the driver's id once but it said verification failed."

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