Not Eligible to Verify Location - Contact Customer Support

[Nina K]

Hi Arpita,

We'll have a member of the team reach out to you to help you complete the ID verification.

[Cindy D]

I need the same assistance.  I can't seem to verify my location in your system.  And I don't understand how to actually contact support.  I keep only getting the option for community.

[Nina K]

Hi Cindy,

I've requested that one of our agents reach out to you to help with the verification completion.

[Michael N]

The same error is appearing on my screen. This is even After entering my ssn "I had uploaded the driver's id once but it said verification failed."

[Nina K]

Hi Michael,

When you click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Go ahead and click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.

[Allison S]

I tried to upload my PA driver's license to verify my location, but the message I keep getting is this:

It looks like you uploaded an unsupported type of ID.
Please try again with an image of your state issued driver’s license, ID card, green card or United States passport. 

I can't find an email or a phone number for a help desk or service with Upwork. Does anyone have a contact so I can verify my location? Ready to work but this is my only hold-up!! 

[Nina K]

Hi Allison,

Click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.

[Maria T]

I'm not able to submit proposals on jobs because I keep getting an error message about updating my address, but I've already done so.

[Nina K]

Hi Maria,

Please click on a job that you would like to send a proposal to.  At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

[Michael P]

I am replying to you as I cannot seem to create a new question.  I am having the same problem as the other members on these pages.  Tried to upload my ID, was rejected, and now being told that I've exceeded the number of attempts allowed.  I may have submitted multiple requests for the same issue as there is not a clearly defined path to correct this situation.  Please help!

Mike P