Not Eligible to Verify Location - Contact Customer Support

[Ryan C]

Hello Marybeth,

We have escalated your concern. One of our representatives will reach out to you shortly.

[Nirali S]

Hello,
I am having the same issue. I am not able to verify my location. I have tried several times, but I am no longer eligible to verify it because of several attempts. Can you please help me verify the location?
Thank you,
Nirali S.

[Lanie M]

Hi Nirali,

A member of our team will reach out to you directly to further assist you with verifying your location.

[Nirali S]

Hello Lanie,

Thank You for the quick response. I need to send the proposal and its not letting me do so, as my location is not verified.

Can you give an estimated time? when will the customer support contact me?

- Nirali

[Avery O]

Hi Nirali, 

I checked your account and can see that the Customer Support team has reached out to you last Sunday, 8-October. Could you please check your email, or your My Requests on this page to access the ticket the team has sent you.

[Arpita Sachin D]

Hi I have a similar issue as it says that max limit to upload the document is reached contact customer support. Request you to please help.

[Nina K]

Hi Arpita,

We'll have a member of the team reach out to you to help you complete the ID verification.

[Cindy D]

I need the same assistance.  I can't seem to verify my location in your system.  And I don't understand how to actually contact support.  I keep only getting the option for community.

[Nina K]

Hi Cindy,

I've requested that one of our agents reach out to you to help with the verification completion.

[Michael N]

The same error is appearing on my screen. This is even After entering my ssn "I had uploaded the driver's id once but it said verification failed."