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Re: We were unable to authenticate your ID

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
81 of 4,317

Hi Rickin and Karen,

 

We'll have support tickets created for you and assist you with your verification process directly. 

 

Thanks!

~ Valeria
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Active Member
Cassandra Y Member Since: Mar 5, 2019
82 of 4,317

I am trying to verify my ID however it says I have reached the maximum number of tries and it was unable to verify my ID. I see I need to submit a ticket but cant seem to find how to.

 

Thank you

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
83 of 4,317

Hi Cassandra,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 


~ Bojan
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Active Member
Simone S Member Since: Mar 18, 2018
84 of 4,317

Goran, I too need help with this topic. I "have reached my maxium number of atempts to upload my ID" and I can't find a place to contact anyone about this. 

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Active Member
Kati L Member Since: Mar 20, 2018
85 of 4,317

I also have reached my maximum number of attempts to upload my ID.

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Community Guru
Ryan C Member Since: Feb 3, 2017
86 of 4,317

Hello Kati,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


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Active Member
Judy Virginia T Member Since: Jun 19, 2018
87 of 4,317

the same has happened to me

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
88 of 4,317

Hi Judy, 

You may directly file a ticket with our Customer Support Team by looking for a job with U.S. location requirement, and clicking on the link to contact the Customer Support Team. Let us know if you'll need further assistance. 

Contact CS.png


-Avery
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Active Member
Cher T Member Since: Feb 4, 2019
89 of 4,317

Yes! I am getting the same messege! and I am unable to submit proprosals.

 

please help.

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Active Member
Deana S Member Since: Mar 1, 2018
90 of 4,317

Goran, I too need help with this topic. I "have reach my maxium number of atempts to upload my ID".

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