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Re: We were unable to authenticate your ID

Community Guru
Jo-An B Member Since: Aug 2, 2016
31 of 2,676

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.

~ Jo-An

Active Member
Thomas E Member Since: Mar 21, 2018
32 of 2,676

I am having the same issue. I am not sure why my ID picture is not being accepted.

Active Member
Kalila M Member Since: Mar 22, 2018
33 of 2,676
I am having the same issue. Uploaded a valid California driver's license and everything is clear and visible, but yet your system was not able to verify it. Please help.
Community Guru
Nina K Member Since: Nov 29, 2017
34 of 2,676

Hi Kalila,

Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.

Active Member
Tamara M Member Since: Apr 17, 2017
35 of 2,676
Hello I’m gettinf the same error "You've reached the maximum number of tries for uploading your ID. Please contact customer support."
Community Guru
Ryan C Member Since: Feb 3, 2017
36 of 2,676

Hello Tamara,


I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.

Active Member
Adrienne A Member Since: Apr 19, 2018
37 of 2,676


I am having the same issue. It keeps telling me that my name doesn't match my ID.


Valeria K Moderator Member Since: Mar 6, 2014
38 of 2,676



I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.



~ Valeria
Active Member
Catherine G Member Since: Apr 24, 2018
39 of 2,676

I am having the same problem also. 

Goran V Moderator Member Since: Mar 24, 2017
40 of 2,676

Hi Catherine,

Please refer to the details our team shared on your tickets, you can access your tickets on this Link. Thank you!