We were unable to authenticate your ID

[Nina K]

Hi Kalila,

Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.

[Tamara M]

Hello I’m gettinf the same error "You've reached the maximum number of tries for uploading your ID. Please contact customer support."

[Ryan C]

Hello Tamara,

I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.

[Adrienne A]

Hello,

I am having the same issue. It keeps telling me that my name doesn't match my ID.

[Valeria K]

Adrienne,

I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.

Thanks!

[Catherine G]

I am having the same problem also. 

[Goran V]

Hi Catherine,

Please refer to the details our team shared on your tickets, you can access your tickets on this Link. Thank you!

[Jason Harold U]

SAME HERE

[Goran V]

Hi Jason,

Please follow the instruction and the hyperlink showing on your end and you will be able to resolve this. If you need any help from us(moderators) let us know. Thank you!

[Greg W]

Nina,

I am also unable to verify my U.S. identification.  I've submitted my driver's license in several different ways, all of which met the file type, file size and resolution requirements, and every time I get a message that it couldn't be done.  I can't find any way to contact Upwork other than through this forum.  I can e-mail you a copy of my ID if that helps.  Really need to get this resolved.  I had a rare day clear today to get started applying for work on here and now the whole day has gone to waste.  Please help.

-Greg