We were unable to authenticate your ID

[Amelia M]

I still have not seen a support ticket opened up to address my issue. Is there a phone number for support that I can call?

[Goran V]

Hi Amelia,

I`m sorry about the delay with this.

Our team will resend the ticket shortly and assist you further, thank you.

[Riley J]

same problem need help

[Bojan S]

Hi Riley,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Kyle M]

I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?

[Jo-An B]

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.

[Thomas E]

I am having the same issue. I am not sure why my ID picture is not being accepted.

[Kalila M]

I am having the same issue. Uploaded a valid California driver's license and everything is clear and visible, but yet your system was not able to verify it. Please help.

[Nina K]

Hi Kalila,

Please go ahead and click on the question mark to the right of the 'Find Jobs' search box, and then click on Help & Support. You'll then be able to click the green "Get Help" button towards the bottom of the page which will allow you to create a support ticket so that the team can assist you with completing the verification.

[Tamara M]

Hello I’m gettinf the same error "You've reached the maximum number of tries for uploading your ID. Please contact customer support."