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Re: Location Verification failed.

Active Member
Tamara M Member Since: Apr 17, 2017
2011 of 4,053
Hello I am also getting the same error"You've reached the maximum number of tries for uploading your ID. Please contact customer support. “
Active Member
Highway G Member Since: Mar 28, 2018
2012 of 4,053

Reached maximum tries as well - No idea why its not accepting my ID

Community Guru
Ryan C Member Since: Feb 3, 2017
2013 of 4,053

Hello Highway,


Have you tried sending a ticket to our support team by clicking the Contact Customer Support link in the error message displayed? If you are still having some trouble sending a ticket, please let us know by replying to this post. Thank you!

Active Member
Renee B Member Since: Apr 11, 2018
2014 of 4,053

I am also having this same issue. It is my first time trying to verify my ID and I checked to make sure it is in the correct format, but no luck unfortunately.

Community Guru
Nina K Member Since: Nov 29, 2017
2015 of 4,053

Hi Renee,

Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

Active Member
Austin L Member Since: Mar 28, 2018
2016 of 4,053

I also am having some troubles with verifying my ID. I am not running out of attempts, it just simply states that it is an unsupported card, although it is a normal US Driver's License. 

Community Guru
Ryan C Member Since: Feb 3, 2017
2017 of 4,053

Hello Austin,


Could you please try to create a ticket by clicking the Contact Customer Support link in the error displayed? If you are not able to create a ticket, please reply to this thread. Thanks!

Active Member
Ann Margret D Member Since: Apr 3, 2018
2018 of 4,053


I am having the same issue.  I have tried submitting my drivers license several times and it has failed.


I would appreciate it if someone could contact me to resolve this issue.




Goran V Moderator Member Since: Mar 24, 2017
2019 of 4,053

Hi Ann,

One of our team members will reach out to you shortly and assist you further, thank you!

Active Member
Amanda S Member Since: Apr 3, 2018
2020 of 4,053

I got a notice that I have attempted to upload my ID too many times.