Have you tried following the instructions Valeria K. posted below? If you are still having some trouble sending us a ticket, please respond to this thread. Thank you!
Please click on a US-only job in your job feed and at the top of the page you should see a notification asking you to contact customer support. If you go ahead and click the green link, it will allow you to create a ticket directly to the team so that they can help you resolve your ID verification issue. Thank you!
Thanks for the response but which post are you referring to? I scrolled through the replies, the one where you say to get help redirects me back here. I cannot generate a support ticket. I could not find any other solution.
I think Nina K's referring to this post:
@Nina K wrote:
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Can you please try to clear your cache and cookies? Or try a different browser and then follow the instructions? If you are still not able to send us a ticket, please let us know. Thank you!
I'd like to verify as a US Freelancer. However, I am in the middle of a name change process. So I have my old license, and a court order for my new name. How can I submit both of these together to verify?
The driver's license should be valid and not expired and the statement and address you have on Upwork account should match with your ID. Thanks.
I am in the middle of a legal name change - so my license at the moment does not match my current legal name (it will take about a month to get a new license that matches my legal name. How can I sumbit additional documents to verify that legal name? (I have a court order with my current legal name.)