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Re: United States Location Verification - Unable to do

Community Guru
Ryan C Member Since: Feb 3, 2017
2011 of 3,907

Hello Amanda,

 

Have you tried following the instructions Valeria K. posted below? If you are still having some trouble sending us a ticket, please respond to this thread. Thank you!


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Active Member
Amanda S Member Since: Apr 3, 2018
2012 of 3,907

Hey Ryan! I don't see anything posted below. I could be missing something, though!

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Community Guru
Ryan C Member Since: Feb 3, 2017
2013 of 3,907

Hi Amanda,

 

Please click on a US-only job in your job feed and at the top of the page you should see a notification asking you to contact customer support. If you go ahead and click the green link, it will allow you to create a ticket directly to the team so that they can help you resolve your ID verification issue. Thank you!


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Active Member
Dev S Member Since: Apr 5, 2018
2014 of 3,907

Hello,

 

I am trying to upload image of my california state id but it is not being accepted. Please help.

 

Thanks.

Community Guru
Nina K Member Since: Nov 29, 2017
2015 of 3,907

Hi Dev,

Kindly please follow the directions in my previous post to resolve your issue, thanks!

~Nina
Active Member
Dev S Member Since: Apr 5, 2018
2016 of 3,907

Hi Nina,

 

Thanks for the response but which post are you referring to? I scrolled through the replies, the one where you say to get help redirects me back here. I cannot generate a support ticket. I could not find any other solution.

 

Regards,

Dev

Community Guru
Ryan C Member Since: Feb 3, 2017
2017 of 3,907

Hello Dev,

 

I think Nina K's referring to this post: 

@Nina K wrote:

Hi Pratyoosh,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

 Can you please try to clear your cache and cookies? Or try a different browser and then follow the instructions? If you are still not able to send us a ticket, please let us know. Thank you!


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Active Member
Maxwell P Member Since: Apr 8, 2018
2018 of 3,907

I'd like to verify as a US Freelancer. However, I am in the middle of a name change process. So I have my old license, and a court order for my new name. How can I submit both of these together to verify?

Community Guru
Jo-An B Member Since: Aug 2, 2016
2019 of 3,907

Hi Maxwell,

The driver's license should be valid and not expired and the statement and address you have on Upwork account should match with your ID. Thanks.

~ Jo-An

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Active Member
Maxwell P Member Since: Apr 8, 2018
2020 of 3,907

I am in the middle of a legal name change - so my license at the moment does not match my current legal name (it will take about a month to get a new license that matches my legal name. How can I sumbit additional documents to verify that legal name? (I have a court order with my current legal name.)

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