United States Location Verification - Unable to do

[Ryan C]

Hello Amanda,

Have you tried following the instructions Valeria K. posted below? If you are still having some trouble sending us a ticket, please respond to this thread. Thank you!

[Amanda S]

Hey Ryan! I don't see anything posted below. I could be missing something, though!

[Ryan C]

Hi Amanda,

Please click on a US-only job in your job feed and at the top of the page you should see a notification asking you to contact customer support. If you go ahead and click the green link, it will allow you to create a ticket directly to the team so that they can help you resolve your ID verification issue. Thank you!

[Dev S]

Hello,

I am trying to upload image of my california state id but it is not being accepted. Please help.

Thanks.

[Nina K]

Hi Dev,

Kindly please follow the directions in my previous post to resolve your issue, thanks!

[Dev S]

Hi Nina,

Thanks for the response but which post are you referring to? I scrolled through the replies, the one where you say to get help redirects me back here. I cannot generate a support ticket. I could not find any other solution.

Regards,

Dev

[Ryan C]

Hello Dev,

I think Nina K's referring to this post: 

@Nina K wrote:

Hi Pratyoosh,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

 Can you please try to clear your cache and cookies? Or try a different browser and then follow the instructions? If you are still not able to send us a ticket, please let us know. Thank you!

[Maxwell P]

I'd like to verify as a US Freelancer. However, I am in the middle of a name change process. So I have my old license, and a court order for my new name. How can I submit both of these together to verify?

[Jo-An B]

Hi Maxwell,

The driver's license should be valid and not expired and the statement and address you have on Upwork account should match with your ID. Thanks.

[Maxwell P]

I am in the middle of a legal name change - so my license at the moment does not match my current legal name (it will take about a month to get a new license that matches my legal name. How can I sumbit additional documents to verify that legal name? (I have a court order with my current legal name.)