When you click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Go ahead and click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.
I tried to upload my PA driver's license to verify my location, but the message I keep getting is this:
It looks like you uploaded an unsupported type of ID.
Please try again with an image of your state issued driver’s license, ID card, green card or United States passport.
I can't find an email or a phone number for a help desk or service with Upwork. Does anyone have a contact so I can verify my location? Ready to work but this is my only hold-up!!
Click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.
Please click on a job that you would like to send a proposal to. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
I am replying to you as I cannot seem to create a new question. I am having the same problem as the other members on these pages. Tried to upload my ID, was rejected, and now being told that I've exceeded the number of attempts allowed. I may have submitted multiple requests for the same issue as there is not a clearly defined path to correct this situation. Please help!
Hi Aideliz and Henry,
I'll share your request with our support team and one of our agents will reach out to you directly to assist you further with your verification process. Thank you for reaching out to us.