Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 24, 2018 02:54:14 PM by Linda F
I have encountered the "You have reached the Maximum Number of Tries for Uploading your ID" message when trying to complete the verification process. The contact customer support message leads to a broken 404 page.
Please someone help me to unlock this!!
Feb 24, 2018 03:30:58 PM by Jo-An B
Hi Linda,
One of our team member will reach out to you via ticket.Thanks.
Feb 20, 2018 01:51:11 PM by Yegor P
You've reached the maximum number of tries for uploading your ID. How could I resolve and what is actually a problem? Thanks.
Feb 25, 2018 06:54:40 AM by Dennis H
Hello Avery,
I am having the same issue as well but no option is available for me to resolve this. The option to email is greyed out and I cannot select. The driver license I uploaded met your requirements? May I have this rectified please?
Feb 25, 2018 08:53:49 AM by Jo-An B
Hi Dennis,
Sorry to hear you about your issue. One of our team member will reach out to you directly and assist you with the process.
Mar 18, 2018 07:03:39 PM by Hayat H
Hi I'm having issues uploading my id. Can I have my account refreshed to try again - apparently too many attempts. I'll try re-scanning and trying again. Thank you.
Mar 18, 2018 07:20:35 PM by Valeria K
Hayat,
We'll have somebody reach out to you regarding your account location verification. Thank you.
Apr 10, 2018 10:01:15 AM by Marchal E
I am also having this issue. I tried inputting my ID and got an error. I was not able to retry. Can someone please help?
Apr 10, 2018 10:43:38 AM by Nina K
Hi Marchal,
Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. Click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Jan 21, 2019 01:12:59 PM Edited Jan 21, 2019 02:07:33 PM by Bojan S
please assist me as i have tried contact support they have rejected my request please reset my counter so that i can upload my id again
Jan 21, 2019 02:10:20 PM by Bojan S
Hi Alex,
I've escalated your request to our support team and one of our agents will reach out to you directly via support ticket to assist you further. Thank you for your patience.
Mar 18, 2018 06:45:12 PM by Ryan B
I am a new freelancer on upwork and i was asked to verify my location to bid for US projects. I put in my drivers license for it but i received an email saying that location verification failed and my account is on hold. I don't know what's happening there. Someone please help me. Thanks
Mar 18, 2018 06:56:51 PM by Valeria K
Hi Ryan,
We'll have somebody reach out to you directly and address your location verification question.
Feb 25, 2018 01:02:59 PM by Anna T
Hello,
I have stuck with the "You have reached the Maximum Number of Tries for Uploading your ID" message when trying to complete the verification process. The contact customer support link leads to a broken 404 page.
Thank you for any help!
Feb 25, 2018 01:31:32 PM by Jo-An B
Hi Anna,
Sorry to hear you're having issues in uploading your ID. One of our team member will reach out to you directly and assist you with the process.
Mar 1, 2018 11:28:06 AM by Luis Z
Hello,
I'm having the same issue. Too many tries. Please help
Thanks
Mar 1, 2018 12:34:17 PM by Nina K
Hi Luis,
One of our team members will reach out to help you wish this very shortly.
Mar 2, 2018 11:39:05 AM by Kevin R
Hi,
I am also having this problem. I took multiple photos of my license and none of them worked. Please help me out!
Mar 2, 2018 03:59:33 PM by Ygorsunny J
Still have this problem. Upwork is not helpful at all. I wouldn't even bother at this point. They're going to lock your account unless you jump through 8 hoops.
Mar 2, 2018 04:25:31 PM by Ryan C
Hello Kevin and Ygorsunny,
I'm sorry to hear about your issues. I have escalated your concerns. I'll ask my team to reach out to you to assist you. Thank you!
Mar 3, 2018 03:11:51 PM by Travis K
I cant upload my ID it says ive reache the maximum number of tries. It also will not allow me to email support, only allows me to come to the community. I cant apply for jobs without my ID verification so I cant really do anything
Mar 3, 2018 03:44:31 PM by Jo-An B
Hi Travis,
The Customer Support Team will reach out to you directly and will assist you on your concern. Thanks.
Mar 18, 2018 11:07:01 AM by Kevin C
I needed to upload a picture of my drivers license to verify my location. I did this and it, for some reason, could not verify that my drivers license was really mine. I then received an email that my account has been placed on hold. There was no follow up information for me. I have no idea what to do next and I have no idea how long the hold will last. I have a legitimate drivers license from the state of California so this is a mistake on Upwork's end. I can't find any customer service on the Upwork website.
I need this hold reversed immediately so I can start applying for jobs.
Thank you.
Kevin
Mar 18, 2018 11:32:22 AM by Michael C
I recieved this error after uploading my ID one time You've reached the maximum number of tries for uploading your ID. How could I resolve this problem?
Mar 18, 2018 12:56:11 PM by Jo-An B
Hi Michael, Ryan and Kevin,
One of our team member will reach out to you directly and assist you with the process.
Mar 19, 2018 10:19:12 AM by Nina K
Hi Michael,
I apologize for the delay. I'll follow up with the team and you should hear from someone very shortly.
Mar 19, 2018 10:05:31 AM by Kayle G
Hi all. I am attempting to sign up so far I am encountering a number of issues. Currently it will not let me upload my ID to submit a proposal and has locked me out. I have opened a ticket with customer service. I am not super impressed with the navigation, instructions, or the ability to reach out for support. Does it get better? Any idea how long it is going to take to get this going? Is it worth this time on the front end?
Mar 18, 2018 03:27:37 PM by Shayna M
Hello all, does anyone know how to contact customer support? I'm not sure how to upload my ID & at the top of my screen when I look for jobs I keep getting this message
"You've reached the maximum number of tries for uploading your ID. Please contact customer support."
Mar 24, 2018 11:18:34 PM by Pranav S
Hello,
I am Pranav Chirole living in Duluth, GA. I just created my new account here on upwork and was asked to verify my location. I put my DL for verification and it was said that the name on my id and my profile name did not match. I checked it several times but couldn't find out what was wrong with it. Now, i reached the maximum tries for location verification and can't try more now.
Please take a look into my account and help me.
Thanks,
Pranav Shirole
Mar 25, 2018 12:01:38 AM by Jo-An B
Hi Pranav,
One from our team will get in touch with you to assist you with the process. Thank you.
Mar 25, 2018 04:55:43 PM by Melody C
I've reached the maximum number of tries for uploading my ID, how do I try again?
Mar 25, 2018 05:45:09 PM by Jo-An B
Hi Melody, Someone from the team will reach out to assist you. Thanks!
Mar 28, 2018 08:20:47 AM by Yurimar O
Mar 28, 2018 09:27:18 AM by Nina K
Hi Yurimar,
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Apr 14, 2018 05:20:31 PM by Chase N
I took 3 different pictures of my id and everytime the ai didn't recognize it. Help I want to bid on a project that is going to go fast and I'm stuck!!
Apr 14, 2018 06:11:59 PM by Jo-An B
Hi Chase,
One of our team member will reach out to you via ticket. Thanks
Apr 22, 2018 06:31:32 PM Edited Apr 22, 2018 07:00:41 PM by Jo-An B
Hi
Today, I tried to upload my driver's license (attached) for location verification, but system said "It looks like you uploaded an unsupported type of ID.
Please try again with an image of your state issued driver’s license, ID card, green card or United States passport."
How can I solve this problem?
Look forward to hearing from you soon.
Thanks.
**Edited for Community Guidelines**
Apr 22, 2018 07:04:08 PM by Vincent B
Oh gosh, you attached your drivers license picture and info for the world to see. Now fraudulent client's don't even need to offter you a fake job to get your info. You should remove it.
If I remember correctly, I think the same happen to me. I think I resolved it by sending a clearer pic of my license.