I tried to upload my PA driver's license to verify my location, but the message I keep getting is this:
It looks like you uploaded an unsupported type of ID.
Please try again with an image of your state issued driver’s license, ID card, green card or United States passport.
I can't find an email or a phone number for a help desk or service with Upwork. Does anyone have a contact so I can verify my location? Ready to work but this is my only hold-up!!
Click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.
Please click on a job that you would like to send a proposal to. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
I am replying to you as I cannot seem to create a new question. I am having the same problem as the other members on these pages. Tried to upload my ID, was rejected, and now being told that I've exceeded the number of attempts allowed. I may have submitted multiple requests for the same issue as there is not a clearly defined path to correct this situation. Please help!
Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.
As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.
@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.
Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it
It *is* a dead cute rabbit!
I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!