Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 22, 2018 07:17:09 PM by Jo-An B
Hi Marcel,
One of our agents will reach out to you directly to guide you through the process.
Vince, I've removed the ID Marcel attached as well.
May 19, 2018 11:00:44 PM by Kolby W
Trying to verify my location. The identity verification does not recognize the new formatted Florida Driver's License. It recognized my old expired one though.
May 19, 2018 11:22:45 PM by Jo-An B
Hi Kolby,
Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
May 26, 2018 09:23:57 PM by Hillary M
I have submitted a very high res scan of my driver's liscense but it won't accept my ID!
It's a washington state enhanced driver's liscense.
I submitted it too many times, I guess? Because now they said I've attempted too many times- when I pressed the buttom to contact support nothing happened.
So I'm locked out? What do I do? I just want to talk to a real person who will fix this.
May 26, 2018 09:43:51 PM by Jo-An B
Hi Hillary,
Please select a job which includes a US location requirement > use the "contact customer support" link at the top of the preview page and you'll be able to submit a support ticket and receive assistance from our team. Thanks!
Jun 3, 2018 04:04:39 PM by Pranay S
It won't accept my state ID even with sufficient light and all 4 corners and now I am locked out and I cant try again.
Jun 3, 2018 04:27:27 PM by Jo-An B
Hi Pranay,
Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Jun 30, 2018 11:34:53 PM by Diana E
Hello, I recently decided to get back on this website, I understand that things change with the verification and all, but I tried uploading my ID and my Driver's License from New York and it failed, plus it stated I reached the maximum times able to upload a picture for my verification.
Jun 30, 2018 11:55:40 PM by Jo-An B
Hi Diana,
Please click on a job that you would like to send a proposal to. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Jan 24, 2019 05:49:36 PM Edited Jan 24, 2019 05:54:45 PM by Avery O
Hi there!
As a gentle reminder, please know that the Upwork Identity Policy requires that you use your own real name, and real picture on your on your account. Please update your account information by going to your Settings page > Contact Info, and let me know once done so that you can re-try verifying your location.
Feb 5, 2019 09:29:47 AM by Afshin V
Feb 5, 2019 09:53:39 AM by Bojan S
Hi Afshin,
We'll have one of our agents reach out to you directly and assist you further with your verification process, thank you.
Sep 7, 2019 06:01:50 PM by Joanne P
Hi Christopher,
I've shared your concern with the team and of our team members will reach out and assist you directly via support ticket. Thank you.
Mar 20, 2018 11:47:39 AM by Heejoong K
Hi,
I have the same issue as the others in this chat room. I've tried uploading my driver's license but it would not accept the picture. Now I can't upload at all.
Please help.
Thank you,
Heejoong Kim
Mar 20, 2018 12:14:46 PM by Nina K
Hi Edward & Heejoong,
We'll have one of our agents reach out to you directly to assist with your ID verification issues.
Aug 26, 2018 12:17:21 PM by Avery O
Hi Sam,
It looks like you already have an open support ticket for this issue. I'll go ahead and follow this up with the team so that they can assist you further.
Nov 6, 2018 10:57:23 AM by Olatoye I
Nov 6, 2018 11:15:34 AM by Bojan S
Hi Olatoye,
We'll have one of our team members reach out to you directly and assist you further, thank you.
Feb 10, 2019 10:49:17 PM by Sharlynn-Lal T
Hello, I am having the same issue of not being able to upload my ID & it says I reached the maximum tries. Please help. Thank you.
Mar 4, 2018 03:25:14 PM by Edward G
I am also having the same issue and would like to speak with an agent - thanks!
Mar 4, 2018 04:12:18 PM by Jo-An B
Hi Edward,
One of our team will reach out to you directly and assist you with the process.
Jan 21, 2019 09:06:24 AM by Chris B
Mar 20, 2018 11:44:31 AM by Edward G
I still have not been contacted by a customer service representative to fix this issue and am unable to use upwork until it is fixed
Mar 5, 2018 09:52:57 AM by Valeria K
Hi Glen,
We'll have one of our agents reach out to you directly and assist you with the verification process.
Thanks.
Mar 5, 2018 10:48:39 AM by Nina K
Hi Stein,
A member of thet team will get in touch with you to assist you with this directly.
Mar 5, 2018 09:56:07 AM by Adam C
HI,
I am trying to reach cusotmer service. I cannot upload my ID. Thanks.
Mar 5, 2018 10:47:42 AM by Nina K
Hi Adam,
We'll have a member of the team reach out to assist you with this very shortly.
Mar 5, 2018 12:00:43 PM by Yash S
Hi Upwork Team,
I'm having the same issue as everyone else in this thread. I am trying to upload my ID for US verification, but it says my name does not match even though it does and I have reached the max retry attempts. Please advise on next steps.
Best,
Yash Shirsath
Mar 5, 2018 12:42:52 PM by Nina K
Hi Yash,
I've requested that a member of the team get in touch with you directly to help with this.
Mar 5, 2018 11:17:01 AM by Jennifer P
I want to verify my location in the US but it keeps saying "You've reached the maximum number of tries for uploading your ID. Please contact customer support."
Mar 5, 2018 12:42:31 PM by Nina K
Hi Jennifer,
One of our representatives will be reaching out to you directly to help assist you with this further.
Jan 21, 2019 09:15:40 AM by Chris B
Jan 21, 2019 09:38:50 AM Edited Jan 21, 2019 10:15:33 AM by Bojan S
Hi Chris,
We'll have one of our agents reach out to you directly via support ticket and assist you further with your verification process, thank you for reaching out to us.
Edited to add:
It looks like you have already successfully verified your location. We look at a number of factors in order to verify a freelancer's location. In some cases, we also ask freelancers to upload an image of their state issued driver's license, ID card, Green Card or United States passport so that we can verify their location but in some cases, it's not necessary.
I checked and your profile is showing your accurate location on your profile under your name and on your map on the right side of your profile page.
Let us know if you need any further assistance.
Thank you for reaching out to us.