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Can't change my name or upload ID
Apr 29, 2018 09:17:55 PM by Ayo A
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Apr 17, 2018 07:11:20 PM by Jakob J
Hello Upwork, do you feel as though you could please help me verify my passport? The glossy laminate has made so that I have to contact customer support.
P.S. as someone with experience in webpage/app design--I feel as though I should've been informed to make a thread in UpWork Community. I spent way too much time trying to find this outlet, hope this helps others in the future.
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Apr 17, 2018 10:12:49 PM by Avery O
Hi Chris,
On a job post that you are interested in, when you try to submit a proposal, you should be able to see the link to get in touch with Customer Support directly. Please click on that link to be able to reach out our Customer Support Team so that they can assist you.
-Avery

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Apr 29, 2018 10:17:38 PM by Jo-An B
Hi Ayo,
You should be able to contact Customer Support directly by choosing a local job post/job with a U.S. requirement, and clicking on the "contact customer support" link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

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Apr 29, 2018 09:17:55 PM by Ayo A
Upwork won't let me change my name from my nickname to my full legal name when I try to upload my ID. It clearly won't accept my ID without a name change, but the verification won't go through when I try to change my name. This is a really frustrating technical issue, and I find it extra frustrating that I can't just talk to Upwork support about this and find an immediate solution, but I must ask members of the community for advice.
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Apr 29, 2018 10:00:54 PM by Ayo A
Hi Jo-An. I'm not working with a particular job post, so I'm not sure we're talking about the same thing. I don't know how to file a ticket with customer service because the UI on Upwork is really insistent on funnelling inquiries like mine to the community forum, even though that's about the least efficient way for me to get help with this problem. I'm not sure what to do.
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May 1, 2018 10:14:56 AM by Valeria K
Ayo,
Sorry about the delayed reply. Are you able to change your profile name under your Settings> Contact Info? It needs to match the name that shows on your ID. If after changing your name you still run into issues with your location verification, please use the link to contact support directly as Jo outlined in her replies.

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Apr 29, 2018 10:14:47 PM by Zachary Z
I've tried to upload a picture of my driver's license to the "Location Verification" page twice and both times it wasn't accepted. The photo I took did fit all of the requirements listed on the page. I think the reason for this is that my ID is formatted vertically rather than horizontally becuase I live in Colorado. I would like to verify my location as soon as possible, but I don't really know what to do right now.
Thanks for reading,
Zach