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Re: Location Verification Isn't Working

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2051 of 4,303

Ayo, 

 

Sorry about the delayed reply. Are you able to change your profile name under your Settings> Contact Info? It needs to match the name that shows on your ID. If after changing your name you still run into issues with your location verification, please use the link to contact support directly as Jo outlined in her replies.

~ Valeria
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Active Member
Zachary Z Member Since: Apr 29, 2018
2052 of 4,303

I've tried to upload a picture of my driver's license to the "Location Verification" page twice and both times it wasn't accepted. The photo I took did fit all of the requirements listed on the page. I think the reason for this is that my ID is formatted vertically rather than horizontally becuase I live in Colorado.  I would like to verify my location as soon as possible, but I don't really know what to do right now.

Thanks for reading,

Zach

Community Guru
Jo-An B Member Since: Aug 2, 2016
2053 of 4,303

Hi Zach,

Click on a local job post/job with a U.S. requirement, and click on the "contact customer support" link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.2018-04-30 12_26_01-My Job Feed.jpg

~ Jo-An

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Active Member
Yvette H Member Since: Apr 30, 2018
2054 of 4,303

Hi,

 

I'm new to Uwork and I am having the same issue. I tried uploading my drivers license many times. Someone please contact me and help. Thank you.

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Community Guru
Nina K Member Since: Nov 29, 2017
2055 of 4,303

Hi Yvette,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
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Active Member
Thane A Member Since: Apr 30, 2018
2056 of 4,303

Hello, I'm having issues with verification as well. I don't know if it's because the picture is slightly blurry or what. If I need to try and take a clearer picture, or find other documents to use, I probably can.

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Community Guru
Nina K Member Since: Nov 29, 2017
2057 of 4,303

Hi Thane,

Please follow the directions that I posted a few posts above to Yvette, as you can utilize these directions to get direct assistance from the support team in uploading your ID.

~Nina
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Active Member
Sharon B Member Since: May 5, 2018
2058 of 4,303

I am tryng to reach customer service. I cannot upload my ID - maximum number of attempts exceeded. Please help. THANKS.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2059 of 4,303

Hi Sharon, 

 

Someone from the team will reach out to you via email to assist you directly. Thank you!


-Joanne
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Gabriel S Member Since: May 6, 2018
2060 of 4,303

I wanted to start actually applying for stuff, but a lot of what I am interested in requires I be in the US. I live in Alaska, which IS part of the US. When I tried to use my State ID since I have no other form of ID, it claimed it was not a valid form of ID. Despite the fact it was a State ID which is supposed to be a valid form of ID.