Uploading ID

[Nina K]

Hi Thane,

Please follow the directions that I posted a few posts above to Yvette, as you can utilize these directions to get direct assistance from the support team in uploading your ID.

[Sharon B]

I am tryng to reach customer service. I cannot upload my ID - maximum number of attempts exceeded. Please help. THANKS.

[Joanne Marie P]

Hi Sharon, 

Someone from the team will reach out to you via email to assist you directly. Thank you!

[Gabriel S]

I wanted to start actually applying for stuff, but a lot of what I am interested in requires I be in the US. I live in Alaska, which IS part of the US. When I tried to use my State ID since I have no other form of ID, it claimed it was not a valid form of ID. Despite the fact it was a State ID which is supposed to be a valid form of ID.

[Jo-An B]

Hi Gabriel,

Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

[Twana D]

Says verification failed and I have tried to upload my ID several times. Message to contact customer service.

[Nina K]

Hi Twana,

Kindly click on a job that you would like to send a proposal to. At the top of the page you'll see a notification asking you to contact customer support with a green link. Please click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue. Thanks!

[Twana D]

ok thanks.

[Craig L]

I'm also having trouble. I keep getting an error saying my Drivers License isn't supported

[Ryan C]

Hello Craig,

I'm sorry to hear that. Can you please try again and if you reached the maximum attempts, can you please click the Contact Customer Support link so you can create a ticket? Thank you!