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Re: We were unable to authenticate your ID

Active Member
Bethany C Member Since: May 25, 2018
11 of 2,722

I am having trouble with this as well. I uploaded two different photos of my driver's license and the system was unable to get what it needed from the photos. I ended up maxing out the number of alotted tries and when I tried to contact customer service it told me to go to the community for answers.

 

Can someone please assist me with this issue?

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Community Guru
Ryan C Member Since: Feb 3, 2017
12 of 2,722

Hello Bethany,

 

I'm sorry to hear that. Have you tried sending us a ticket by clicking the Contact Customer Support in the error message displayed when you try to submit a proposal to a US only job? If you are still having some trouble, please respond here. Thanks!


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Active Member
Nathaniel M Member Since: Feb 6, 2019
13 of 2,722

I need help with same issue.  Followed instructions and clicked link to submit a request but just sent me here.  Please contact me

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 2,722

Hi Nathaniel,

 

One of our team members will reach out to you directly and assist you further with your verification process. Thank you.

~ Bojan
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Active Member
Casey S Member Since: Feb 21, 2019
15 of 2,722

I am encountering the same thing. Anytime I go to submit to customer support it send me here. 

Active Member
Laurie T Member Since: May 29, 2018
16 of 2,722

I need help ASAP. I tried uploading my passport to verify my location and it was rejected, only to have the system lock me out. I'd like to upload a newly scanned version which I think will work, but I can't. Please help.

 

Laurie

Community Guru
Nina K Member Since: Nov 29, 2017
17 of 2,722

Hi Laurie,

I see that you have already opened a ticket about this with our support team, however I'll go ahead and follow up with them and you can expect to receive an update directly on the ticket. Thanks!

~Nina
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Active Member
Rose Marie D Member Since: Jun 1, 2018
18 of 2,722

I am having the same problem trying to have my United States passport verified.  My account was tagged as "Solved" because advice was given but I followed all advice:  passport expires 2022, eliminated cookies for this site, tried another browser but still need help.  It has taken so long to resolve that I can no longer find the jobs I had selected.  Mack, the moderator said he would assist if I needed more help and I do need assistance. thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
19 of 2,722

Hi Rose Marie,

 

In order to complete your verification process, you'll need to communicate with out agent directly. Once you're ready, please use the verification link to initiate the process and our agent will follow up to guide you through the process. You should be able to access the notification with this link. Let us know if you need any more assistance.

~ Bojan
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Active Member
Amy B Member Since: Feb 1, 2019
20 of 2,722

I am also experiencing this issue. Your suggestion to click on the "contact customer service" link only brings me back to "Ask the Community" button option. Please provide an alternate solution to this issue so that I am able to bid on projects. 

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