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Verifying ID, says expired but is not.

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Active Member
Dariy E Member Since: Jun 4, 2018
791 of 4,592

Uploaded a brand new Rhode Island license to the website in order to get verified only to have it glitched out and denied repeatedly. Would like to get manually accepted but this platform doesn't have chat support for some reason? Hopefully someone can get back to me quickly in this thread. Thank you in advance.

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Community Guru
Ryan C Member Since: Feb 3, 2017
792 of 4,592

Hello Dariy,

 

Have you tried sending us a ticket by clicking the Contact Customer Support link in the error message displayed when you are trying to send a proposal to US only job? If you are still having some trouble sending us a ticket, please let us know. Thank you!


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Rafael G Member Since: Jun 6, 2018
793 of 4,592

As above, the help function just keeps redirecting me here and there doesn't appear to be any other form of communication with upwork. My ID is not expired but it keeps telling me "looks like it's expired".

 

 

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Community Guru
Nina K Member Since: Nov 29, 2017
794 of 4,592

Hi Rafael,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
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Aleksandar T Member Since: Jun 4, 2018
795 of 4,592

Hello there,

 

I am studying in the US, but I still do not have an ID to prove that I am the US Citizen, besides my passport. I wanted to verify my location in order to get access to jobs that are available only to the US Citizens, and I tried uploading my Visa, but it did not work. Could You help me to solve this problem, so I can start applying for those jobs?

 

With respect,Aleksandar Trujic

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Community Guru
Ryan C Member Since: Feb 3, 2017
796 of 4,592

Hello Aleksandar,

 

Unfortunately, the only allowed documents to verify your location are Driver's License, State ID, Green Card or US Passport. If you don't have any of these, you can still submit proposals to those jobs without US location requirement. Thank you!


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Aleksandar T Member Since: Jun 4, 2018
797 of 4,592

Hi Ryan,

Could there be any exceptions to th rule of providing a location verification so I could apply to the jobs located in the US. Since I am student and am allowed to work, I think I should be able to apply to those jobs.

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Community Guru
Jo-An B Member Since: Aug 2, 2016
798 of 4,592

Hi Aleksandar,

US-only jobs are available only for freelancers who are physically located in the US and can verify it. There are various reasons why a client would want to post a job with that requirement. Their projects may require localized knowledge, the possibility of on-site coordination, specific compliance needs or other factors that make working with someone within their country an easier way to get started on Upwork. 

 

If you have an agency, only agency members who are located in the US will be able to apply for these jobs.

~ Jo-An

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Aleksandar T Member Since: Jun 4, 2018
799 of 4,592

Hi Jo-An,

Well I am phyisically located in the US, except I don't have a driver's licence since I am on student visa here. Could I use my college ID or Visa to confirm my location?

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Donald H Member Since: Jun 7, 2018
800 of 4,592

I uploaded my Virginia drivers license photo when asked. Then you told me I don't live in the United States and suspended my account. What do I do now? The computer is wrong, I live in Charlottesville, Virginia. - Donald Hamilton