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False Negative on Location ID - Account Suspended

Active Member
Aleksandar T Member Since: Jun 4, 2018
801 of 5,090

Hi Ryan,

Could there be any exceptions to th rule of providing a location verification so I could apply to the jobs located in the US. Since I am student and am allowed to work, I think I should be able to apply to those jobs.

Community Guru
Jo-An B Member Since: Aug 2, 2016
802 of 5,090

Hi Aleksandar,

US-only jobs are available only for freelancers who are physically located in the US and can verify it. There are various reasons why a client would want to post a job with that requirement. Their projects may require localized knowledge, the possibility of on-site coordination, specific compliance needs or other factors that make working with someone within their country an easier way to get started on Upwork. 


If you have an agency, only agency members who are located in the US will be able to apply for these jobs.

~ Jo-An

Active Member
Aleksandar T Member Since: Jun 4, 2018
803 of 5,090

Hi Jo-An,

Well I am phyisically located in the US, except I don't have a driver's licence since I am on student visa here. Could I use my college ID or Visa to confirm my location?

Active Member
Donald H Member Since: Jun 7, 2018
804 of 5,090

I uploaded my Virginia drivers license photo when asked. Then you told me I don't live in the United States and suspended my account. What do I do now? The computer is wrong, I live in Charlottesville, Virginia. - Donald Hamilton

Active Member
Andrey V Member Since: Feb 21, 2016
805 of 5,090

Computers are always wrong at the end of a day, in my opinion. They are an outcome of human work and to err is human, as far as I am concerned to believe. Someone will get in touch with you soon to clarify the issue and to resolve it in a manual way.



Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
806 of 5,090

Hi Donald,


I checked and it looks like your location has now been verified. Your account should now be all set and you should be able to apply for U.S. only jobs.



~ Valeria
Active Member
Kahyte V Member Since: Jun 7, 2018
807 of 5,090

I scanned a photo of my driver's license onto my computer for identity verification purposes, but the Upwork verification system won't accept it. I'd like to know how to fix this issue so I can start looking for jobs.

Active Member
Cynthia F Member Since: Jun 7, 2018
808 of 5,090

It must see the edges of your ID. If you scanned it, place it in the center of the scanning screen and select just outside the edges.

Active Member
Kahyte V Member Since: Jun 7, 2018
809 of 5,090

I'd crop the photo but apparently, I've used up all my tries at uploading the verification. Which is why I've contacted this customer support forum. But thank you for the suggestion!

Community Guru
Ryan C Member Since: Feb 3, 2017
810 of 5,090

Hello Kahyte,


Have you tried creating a ticket by clicking the Contact Customer Support link in the message displayed when you try to submit a proposal to US only jobs? If you are still not able to create a ticket, please let us know. Thank you!