identity verification issues

[Aleksandar T]

Hi Jo-An,

Well I am phyisically located in the US, except I don't have a driver's licence since I am on student visa here. Could I use my college ID or Visa to confirm my location?

[Donald H]

I uploaded my Virginia drivers license photo when asked. Then you told me I don't live in the United States and suspended my account. What do I do now? The computer is wrong, I live in Charlottesville, Virginia. - Donald Hamilton

[Andrey V]

Computers are always wrong at the end of a day, in my opinion. They are an outcome of human work and to err is human, as far as I am concerned to believe. Someone will get in touch with you soon to clarify the issue and to resolve it in a manual way.

Regards,

Andrei

[Valeria K]

Hi Donald,

I checked and it looks like your location has now been verified. Your account should now be all set and you should be able to apply for U.S. only jobs.

Thanks!

[Kahyte V]

I scanned a photo of my driver's license onto my computer for identity verification purposes, but the Upwork verification system won't accept it. I'd like to know how to fix this issue so I can start looking for jobs.

[Cynthia F]

It must see the edges of your ID. If you scanned it, place it in the center of the scanning screen and select just outside the edges.

[Kahyte V]

I'd crop the photo but apparently, I've used up all my tries at uploading the verification. Which is why I've contacted this customer support forum. But thank you for the suggestion!

[Ryan C]

Hello Kahyte,

Have you tried creating a ticket by clicking the Contact Customer Support link in the message displayed when you try to submit a proposal to US only jobs? If you are still not able to create a ticket, please let us know. Thank you!

[Mohanalakshmi A]

Hi Team,

I am trying to create support ticket from link, but I am not able to submit. Can you please help me with this request. I am getting below message. 

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support. 

Thanks 

[Avery O]

Hi Mohanalakshmi, 

The Customer Support Team will reach out to you to assist you with your location verification.