Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Upwork can't verify my location

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
821 of 5,090

Hello Michael,

 

I'm sorry to hear that. Can you please retry submitting your document? If you ran out of attempts, could you please try to submit a ticket by clicking the Contact Customer Support link in the error displayed when you submit a proposal to US only jobs? Thank you!


Untitled
mfinamore
Active Member
Michael F Member Since: Jun 7, 2018
822 of 5,090

Hi Ryan,

I didn't know you just had to keep trying and then if you fail enough times it gives you a support email address.  Is it safe to email my drivers license to them along with the problem or should I email them only with the problem and wait for their response?  Thanks for your help!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
823 of 5,090

Hi Michael, 

 

You can click on a job post with a U.S. location requirement, and you should see a link to directly contact our Customer Support Team from there. Please click on a link to be able to file a ticket, and they will get back to you through the same ticket thread. 

 

Contact CS.png


~ Avery
Upwork

View solution in original post

mfinamore
Active Member
Michael F Member Since: Jun 7, 2018
824 of 5,090

Hi Avery,

 

I've already got the support email address.  I just need to know if it's safe to send my drivers license with my email to support along with the  verification problem, or should I just tell them the problem via email and wait for their response as to what to do next.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
825 of 5,090

You can just email them with the problem and they will provide a secure link where you can upload the documents needed. 


~ Avery
Upwork
mfinamore
Active Member
Michael F Member Since: Jun 7, 2018
826 of 5,090

Thanks! Smiley Happy

bellmark69
Active Member
Mark B Member Since: Feb 9, 2019
827 of 5,090

I have the same problem.  What is the support email address?  When I click the link to contact support I got directed here.  Frustrating.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
828 of 5,090

Hi Mark, 

I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your location verification. 


~ Avery
Upwork
samuelkf
Active Member
Samuel F Member Since: Feb 10, 2019
829 of 5,090

i havent been able to contact anyone about fixing this problem

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
830 of 5,090

Hi Samuel,

 

One of our team members will reach out to you directly and assist you further with your verification process, thank you.

~ Bojan
Upwork
TOP SOLUTION AUTHORS