Upwork can't verify my location

[Ryan C]

Hello Michael,

I'm sorry to hear that. Can you please retry submitting your document? If you ran out of attempts, could you please try to submit a ticket by clicking the Contact Customer Support link in the error displayed when you submit a proposal to US only jobs? Thank you!

[Michael F]

Hi Ryan,

I didn't know you just had to keep trying and then if you fail enough times it gives you a support email address.  Is it safe to email my drivers license to them along with the problem or should I email them only with the problem and wait for their response?  Thanks for your help!

[Avery O · Accepted solution]

Hi Michael, 

You can click on a job post with a U.S. location requirement, and you should see a link to directly contact our Customer Support Team from there. Please click on a link to be able to file a ticket, and they will get back to you through the same ticket thread. 

[Michael F]

Hi Avery,

I've already got the support email address.  I just need to know if it's safe to send my drivers license with my email to support along with the  verification problem, or should I just tell them the problem via email and wait for their response as to what to do next.

[Avery O]

You can just email them with the problem and they will provide a secure link where you can upload the documents needed. 

[Michael F]

Thanks!

[Mark B]

I have the same problem.  What is the support email address?  When I click the link to contact support I got directed here.  Frustrating.

[Avery O]

Hi Mark, 

I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your location verification. 

[Samuel F]

i havent been able to contact anyone about fixing this problem

[Bojan S]

Hi Samuel,

One of our team members will reach out to you directly and assist you further with your verification process, thank you.