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Re: United States Location Verification - Unable to do

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2101 of 5,193

Hello Samuel,

 

Can you please send us a ticket by clicking the Contact Customer Support link in the error displayed when you submit proposals to US only jobs? Thank you!


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ccmeador
Active Member
Charlie M Member Since: Jun 11, 2018
2102 of 5,193

My ID was not accepted so I cannot submit new proposals. I was told to contact customer service because my account is on hold. There is no contact information for customer service. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2103 of 5,193

Hi Charlie, 

Please click on a job post with a U.S. location requirement. You should see the "Contact Customer Support" link on top of the job post, and should be able to contact the Customer Support Team directly from there. 

 

Contact CS.png


~ Avery
Upwork
mktgconsult
Active Member
Natalie G Member Since: Jun 13, 2018
2104 of 5,193

I am also having this problem. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2105 of 5,193

Hi Natalie,

 

Thanks for reaching out to us. Please select a job that includes the US location requirement > check the notification at the top of the page and select the "contact customer support" link in the message, which will allow you to directly contact Customer Support regarding your verifying process. Thank you!

~ Bojan
Upwork
mirashi_shruti
Active Member
Shruti M Member Since: Jun 14, 2018
2106 of 5,193

 I live in U.S. and I have U.S. Employment Authorization card but none of the listed documents( viz. state issued driver's license, ID card, green card, or United States passport.) for location verification. What do I do? I have driver's instruction permit and I will only get my license in the next month.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2107 of 5,193

Hello Shruti,

 

Unfortunately, the only allowed documents are US driver's license, US Passport, State ID or green card. You can still submit proposals to those jobs without US location requirements. Thank you!


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michaeleige
Active Member
Michael E Member Since: Jun 24, 2018
2108 of 5,193

I cant verify my location. Greencard expired even tho i have a one year extension running... please help. 

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
2109 of 5,193

Hi Michael,

One of our team member will reach out to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.

~ Jo-An

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christinmojo
Active Member
Christina N Member Since: Jun 28, 2018
2110 of 5,193

I'm having the same issue! NYS enhanced Drivers License can't be verified. Probably because it shows Last Name above First name. Help

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