We were unable to authenticate your ID

[David B]

Same with me.  Can I get an agent to contact me?

[Ryan C]

Hello David,

I have escalated your concern. One of our team members will reach out to you shortly. Thank you.

[Geneva B]

Hello,

I have the same exact issue. I keep getting the below message. Please help.

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

[Simone S]

Goran, I too need help with this topic. I "have reached my maxium number of atempts to upload my ID" and I can't find a place to contact anyone about this. 

[Kati L]

I also have reached my maximum number of attempts to upload my ID.

[Ryan C]

Hello Kati,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[Judy Virginia T]

the same has happened to me

[Avery O]

Hi Judy, 

You may directly file a ticket with our Customer Support Team by looking for a job with U.S. location requirement, and clicking on the link to contact the Customer Support Team. Let us know if you'll need further assistance. 

[Deana S]

Goran, I too need help with this topic. I "have reach my maxium number of atempts to upload my ID".

[Ryan C]

Hello Deana and Cristina,

I'm sorry to hear that. I have escalated your concerns. One of our representatives will reach out to you both shortly. Thank you.