We were unable to authenticate your ID

[Geneva B]

Hello,

I have the same exact issue. I keep getting the below message. Please help.

You've reached the maximum number of tries for uploading your ID. Please contact customer support.

[Cassandra Y]

I am trying to verify my ID however it says I have reached the maximum number of tries and it was unable to verify my ID. I see I need to submit a ticket but cant seem to find how to.

Thank you

[Bojan S]

Hi Cassandra,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

[Simone S]

Goran, I too need help with this topic. I "have reached my maxium number of atempts to upload my ID" and I can't find a place to contact anyone about this. 

[Kati L]

I also have reached my maximum number of attempts to upload my ID.

[Ryan C]

Hello Kati,

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

[Judy Virginia T]

the same has happened to me

[Avery O]

Hi Judy, 

You may directly file a ticket with our Customer Support Team by looking for a job with U.S. location requirement, and clicking on the link to contact the Customer Support Team. Let us know if you'll need further assistance. 

[Cher T]

Yes! I am getting the same messege! and I am unable to submit proprosals.

please help.

[Deana S]

Goran, I too need help with this topic. I "have reach my maxium number of atempts to upload my ID".