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Re: We were unable to authenticate your ID

Active Member
Geneva B Member Since: Mar 14, 2018
61 of 2,787



I have the same exact issue. I keep getting the below message. Please help.


You've reached the maximum number of tries for uploading your ID. Please contact customer support.
Active Member
Cassandra Y Member Since: Mar 5, 2019
62 of 2,787

I am trying to verify my ID however it says I have reached the maximum number of tries and it was unable to verify my ID. I see I need to submit a ticket but cant seem to find how to.


Thank you

Bojan S Moderator Member Since: Mar 9, 2018
63 of 2,787

Hi Cassandra,


We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

~ Bojan
Active Member
Simone S Member Since: Mar 18, 2018
64 of 2,787

Goran, I too need help with this topic. I "have reached my maxium number of atempts to upload my ID" and I can't find a place to contact anyone about this. 

Active Member
Kati L Member Since: Mar 20, 2018
65 of 2,787

I also have reached my maximum number of attempts to upload my ID.

Community Guru
Ryan C Member Since: Feb 3, 2017
66 of 2,787

Hello Kati,


I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

Active Member
Judy Virginia T Member Since: Jun 19, 2018
67 of 2,787

the same has happened to me

Avery O Moderator Member Since: Nov 23, 2015
68 of 2,787

Hi Judy, 

You may directly file a ticket with our Customer Support Team by looking for a job with U.S. location requirement, and clicking on the link to contact the Customer Support Team. Let us know if you'll need further assistance. 

Contact CS.png

Active Member
Cher T Member Since: Feb 4, 2019
69 of 2,787

Yes! I am getting the same messege! and I am unable to submit proprosals.


please help.

Active Member
Deana S Member Since: Mar 1, 2018
70 of 2,787

Goran, I too need help with this topic. I "have reach my maxium number of atempts to upload my ID".