Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jun 24, 2018 11:25:48 PM by Jo-An B
Hi Michael,
One of our team member will reach out to you via ticket. Please respond directly to that ticket and post any questions you have. Thanks.
Jun 28, 2018 06:47:52 AM by Christina N
I'm having the same issue! NYS enhanced Drivers License can't be verified. Probably because it shows Last Name above First name. Help
Jun 28, 2018 06:55:20 AM by Goran V
Hi Christina,
One of our customer support agents will reach out to you directly and assist you further, thank you!
Jul 7, 2018 09:50:04 PM by Angel S
Hi, I am still having trouble verifying my drivers license. I went had full color scanned my drivers license and it is still having trouble verifying.
Jul 7, 2018 10:45:40 PM by Jo-An B
Hi Angel,
I have checked your account and can confirm that your profile has been approved. Happy Upworking!
Aug 5, 2018 07:54:45 PM by Alberto Jaime L
hello I'm stuck on this step
Thank you for completing the Upwork ID Verification upload. Please allow 3-4 business days for your ID Verification to be completed.
but I've been waiting almost two weeks.
Sep 8, 2018 09:15:22 PM by Steven S
Having the same issues... and there seems to be no way to resolve it. What are we supposed to do?
Sep 8, 2018 09:57:07 PM by Jo-An B
Hi Steven,
Please follow on what Bojan advised below. Let us know if you still encounter the same issue. Thanks!
Sep 20, 2018 08:14:38 AM by Deepak R
I'm facing the same problem.
I've been trying this for couple of days sent email to customer service no response yet.
Sep 20, 2018 09:08:37 AM by Goran V
Hi Deepak,
One of our team members will reach out to you shortly on one of your tickets and assist you further. Thank you.
Sep 20, 2018 09:52:14 AM by Janean L
@ Deepak R. --
With all due respect, I might suggest that your most pressing problem may not be verififcation of your identity. That may be a moot problem/point in light of your aggressive listed hourly rate -- just a single dollar short of $1,000 per hour -- for what appears to be not all that phenomenally unique a skill set.
Sep 28, 2018 03:36:46 AM by Goran V
Hi Duff,
One of our agents will reset your attempts and reach out to you directly to assist further with your verification. Thank you.
Oct 1, 2018 10:31:22 PM by Deborah C
Oct 1, 2018 11:33:18 PM by Goran V
Hi Deborah,
One of our team members will reach out to you directly via ticket and assist you further on how to finish the verification. Thank you
Oct 31, 2018 12:01:02 PM by Bojan S
Hi Ephraim,
One of our team members will reach out to you shortly and assist you further with your verification process, thank you.
Nov 2, 2018 11:07:02 AM by Brendan M
Unable to verify phone number. Can someone contact me to do so?
Nov 2, 2018 12:40:06 PM by Bojan S
Hi Brendan,
I checked this for you and looks like you were able to successfully verify your phone number, let us know if you need further assistance. Thank you.
Nov 3, 2018 08:55:25 AM by Pablo F
Same problem here. Uploaded 3 images of my driver's license and it failed and placed my account on hold. Please reach-out to fix this.
Nov 3, 2018 09:22:44 AM by Bojan S
Hi Pablo,
We'll have one of our team members reach out to you directly and assist you further, thank you.
Nov 4, 2018 02:28:46 PM by Julia H
Hi,
I have a Governement-issued identification card, but not one on your list - is it possible to be verified through a different process?
Thanks
Julia
Nov 4, 2018 03:49:16 PM by Avery O
Hi Julia,
You should be able to verify your location with any of the following IDs: Driver's License, State ID card, United States Passport, Green Card. If you are unable to verify your location, you should still be able to bid for jobs that do not have a U.S. location requirement.
Nov 4, 2018 03:52:08 PM by Julia H
Hi Avery,
I don't have any of those documents but I do have an Employment Authorization Document - can that card not be used for verification?
Thanks
Nov 4, 2018 04:21:49 PM by Avery O
Hi Julia,
I went ahead and checked this with the team to confirm if I have the right information. I'll get back to you once I hear back from them.
Nov 5, 2018 09:34:23 PM by Avery O
Hi Julia,
The team has confirmed that you can use your EAD to verify you location. Please proceed with the location verification, and let us know if you have further questions.
Nov 6, 2018 08:23:20 AM by Julia H
Nov 6, 2018 08:59:26 AM by Bojan S
Hi Julia,
I checked your ticket and I can see that our team shared more information and guidelines regarding your verification process a few minutes ago. Please check that ticket which details what steps you should take to successfully verify your location. If you have any additional questions please post them on your ticket and our team will assist you. Thank you.
Nov 24, 2018 10:26:42 PM by Tiffany W
I got the email after trying to submit my ID a couple different ways that obviously didn't work, and it said there'd been a hold placed on my account, but it didn't say temporarily or permanantly. The way it was worded, it sounded permanent, but I just need help uploading my ID?...
Nov 25, 2018 01:42:25 AM by Joanne P
Hi Tiffany,
One of our team members will reach out to assist you via email to assist you in completing your ID verification. Thank you!
Nov 28, 2018 11:21:44 AM by Christopher M
Hello,
I'm on my second ticket trying to get my license approved, with no human response to my inquiry. can you please help?
I do not see a heat ticket number to reference.
CM
Nov 28, 2018 12:07:32 PM by Bojan S
Hi Christopher,
One of our team members will reach out to you directly and assist you further with your verification process.
Dec 7, 2018 11:57:34 PM by Jo-An B
Hi Michael,
A member of the Customer Support Team will get in touch with you to assist you in verifying your location.
Aug 1, 2017 07:10:31 PM by Jeffrey Mark B
I'm trying to get my account setup but when I try to verify my account it tells me the name doesn't match. I've tried to add my middle name with my first as it requests, but I believe my prefix ("Jr") is causing an issue. Is this an issue that someone else has dealt with in the past?
Aug 1, 2017 08:24:57 PM by Petra R
@Jeffrey B wrote:I'm trying to get my account setup but when I try to verify my account it tells me the name doesn't match. I've tried to add my middle name with my first as it requests, but I believe my prefix ("Jr") is causing an issue. Is this an issue that someone else has dealt with in the past?
Hi Jeffrey,
If the difference is a common variation (like Jeffrey / Jeff, Robert / Bob - Rob - Bobby) or something lile the "Jr" it tends to indeed initially show a miss-match but can be manually resolved without any trouble. Just get in touch with Customer Service who can review and fix this for you.