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Re: United States Location Verification - Unable to do

Active Member
Deborah C Member Since: Oct 1, 2018
2061 of 3,398
I just tried to set up an account after not having logged in for a long time, and was told my ID couldn't be authenticated and my account is now on hold. Is someone able to unlock the account long enough for me to try and submit a new ID photo?
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2062 of 3,398

Hi Deborah,

 

One of our team members will reach out to you directly via ticket and assist you further on how to finish the verification. Thank you


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Active Member
Ephraim I Member Since: Oct 31, 2018
2063 of 3,398

Hello, I currently have the same problem,

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2064 of 3,398

Hi Ephraim,

 

One of our team members will reach out to you shortly and assist you further with your verification process, thank you.

~ Bojan
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Active Member
Brendan M Member Since: Nov 2, 2018
2065 of 3,398

Unable to verify phone number. Can someone contact me to do so?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2066 of 3,398

Hi Brendan,

 

I checked this for you and looks like you were able to successfully verify your phone number, let us know if you need further assistance. Thank you.

~ Bojan
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Active Member
Pablo F Member Since: Nov 3, 2018
2067 of 3,398

Same problem here. Uploaded 3 images of my driver's license and it failed and placed my account on hold.  Please reach-out to fix this.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2068 of 3,398

Hi Pablo,

 

We'll have one of our team members reach out to you directly and assist you further, thank you.

~ Bojan
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Active Member
Julia H Member Since: Nov 4, 2018
2069 of 3,398

Hi,

 

I have a Governement-issued identification card, but not one on your list - is it possible to be verified through a different process? 

 

Thanks

 

Julia

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2070 of 3,398

Hi Julia, 


You should be able to verify your location with any of the following IDs: Driver's License, State ID card, United States Passport, Green Card. If you are unable to verify your location, you should still be able to bid for jobs that do not have a U.S. location requirement. 


-Avery
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