United States Location Verification - Unable to do

[Julia H]

Hi Avery,

I don't have any of those documents but I do have an Employment Authorization Document - can that card not be used for verification?

Thanks

[Avery O]

Hi Julia, 

I went ahead and checked this with the team to confirm if I have the right information. I'll get back to you once I hear back from them. 

[Julia H]

Thanks very much.

[Avery O]

Hi Julia, 

The team has confirmed that you can use your EAD to verify you location. Please proceed with the location verification, and let us know if you have further questions. 

[Julia H]

Thank you for your response. I have tried uploading my EAD card but as
there isn't an option for that type of verification it doesn't seem to be
working - which option should I use?

[Bojan S]

Hi Julia,

I checked your ticket and I can see that our team shared more information and guidelines regarding your verification process a few minutes ago. Please check that ticket which details what steps you should take to successfully verify your location. If you have any additional questions please post them on your ticket and our team will assist you. Thank you.

[Tiffany W]

I got the email after trying to submit my ID a couple different ways that obviously didn't work, and it said there'd been a hold placed on my account, but it didn't say temporarily or permanantly. The way it was worded, it sounded permanent, but I just need help uploading my ID?...

[Joanne Marie P]

Hi Tiffany,

One of our team members will reach out to assist you via email to assist you in completing your ID verification. Thank you!

[Christopher M]

Hello,

I'm on my second ticket trying to get my license approved, with no human response to my inquiry. can you please help?

I do not see a heat ticket number to reference. 

CM

[Bojan S]

Hi Christopher,

One of our team members will reach out to you directly and assist you further with your verification process.