United States Location Verification - Unable to do

[Avery O]

Hi Julia, 

The team has confirmed that you can use your EAD to verify you location. Please proceed with the location verification, and let us know if you have further questions. 

[Julia H]

Thank you for your response. I have tried uploading my EAD card but as
there isn't an option for that type of verification it doesn't seem to be
working - which option should I use?

[Bojan S]

Hi Julia,

I checked your ticket and I can see that our team shared more information and guidelines regarding your verification process a few minutes ago. Please check that ticket which details what steps you should take to successfully verify your location. If you have any additional questions please post them on your ticket and our team will assist you. Thank you.

[Tiffany W]

I got the email after trying to submit my ID a couple different ways that obviously didn't work, and it said there'd been a hold placed on my account, but it didn't say temporarily or permanantly. The way it was worded, it sounded permanent, but I just need help uploading my ID?...

[Joanne Marie P]

Hi Tiffany,

One of our team members will reach out to assist you via email to assist you in completing your ID verification. Thank you!

[Christopher M]

Hello,

I'm on my second ticket trying to get my license approved, with no human response to my inquiry. can you please help?

I do not see a heat ticket number to reference. 

CM

[Bojan S]

Hi Christopher,

One of our team members will reach out to you directly and assist you further with your verification process.

[Michael V]

hello, I'm having the same problem

[Jo-An B]

Hi Michael,

A member of the Customer Support Team will get in touch with you to assist you in verifying your location. 

[Jeffrey Mark B]

I'm trying to get my account setup but when I try to verify my account it tells me the name doesn't match. I've tried to add my middle name with my first as it requests, but I believe my prefix ("Jr") is causing an issue. Is this an issue that someone else has dealt with in the past?