Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: United States Location Verification - Unable to do

Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2091 of 3,894

Hi Tiffany,

 

One of our team members will reach out to assist you via email to assist you in completing your ID verification. Thank you!


-Joanne
Untitled
Active Member
Christopher M Member Since: Nov 28, 2018
2092 of 3,894

Hello,

 

I'm on my second ticket trying to get my license approved, with no human response to my inquiry. can you please help?

I do not see a heat ticket number to reference. 

 

CM

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2093 of 3,894

Hi Christopher,

 

One of our team members will reach out to you directly and assist you further with your verification process.

~ Bojan
Untitled
Active Member
Michael V Member Since: Dec 7, 2018
2094 of 3,894

hello, I'm having the same problem

Community Guru
Jo-An B Member Since: Aug 2, 2016
2095 of 3,894

Hi Michael,

A member of the Customer Support Team will get in touch with you to assist you in verifying your location. 

 
~ Jo-An

Untitled
Active Member
Jeffrey Mark B Member Since: Aug 1, 2017
2096 of 3,894

I'm trying to get my account setup but when I try to verify my account it tells me the name doesn't match. I've tried to add my middle name with my first as it requests, but I believe my prefix ("Jr") is causing an issue. Is this an issue that someone else has dealt with in the past?

Community Guru
Petra R Member Since: Aug 3, 2011
2097 of 3,894

@Jeffrey B wrote:

I'm trying to get my account setup but when I try to verify my account it tells me the name doesn't match. I've tried to add my middle name with my first as it requests, but I believe my prefix ("Jr") is causing an issue. Is this an issue that someone else has dealt with in the past?


Hi Jeffrey,

 

If the difference is a common variation (like Jeffrey / Jeff, Robert / Bob - Rob - Bobby) or something lile the "Jr" it tends to indeed initially show a miss-match but can be manually resolved without any trouble. Just get in touch with Customer Service who can review and fix this for you.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2098 of 3,894

Hi Jeffrey, 

Someone from the Customer Support Team will reach out to you regarding this issue.


-Avery
Untitled
Active Member
Jeffrey Mark B Member Since: Aug 1, 2017
2099 of 3,894

I tried again today with putting my first and middle name in the first/middle name text box. I followed with putting my last name and suffix after my last name but it's telling me it's having a problem wiht analyzing my ID because the image doesn't match the requirements. I've verified the expectations and does meets the requirements. I've rescanned the image again and tired to no avail. Any thoughts?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2100 of 3,894

Hi Jeffrey, 

I checked and it looks like your ID has been accepted.

 

I'll have to check with the team regarding your last name, as it has been recently rolled out that only the initial of your last name will show up on your profile. In your case, your last name is showing, and the Jr. was truncated. I'll let you know if I receive any updates. 

 


-Avery
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS