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ID Verification

Active Member
Barbarita G Member Since: Dec 13, 2018
2091 of 3,530
Hi I’m new in Upwork. I’m in the United States waiting for my asylum approval, meanwhile the state provided me with a valid ID that probes that I can work here (employment authorization Card) as well as a social security number. The system don’t recognize this ID, but this is till a valid ID. I would like to know if I can choose this ID to get started, I don’t have a driver license.

I attached an ID that looks like mine.

Thank you in advance,

Barbarita Gonzalez
Avery O Moderator Member Since: Nov 23, 2015
2092 of 3,530

Hi Bryan, and Barbarita, 


The Customer Support Team has reached out to both of you separately to assist you with your location verification.

Active Member
Jade J Member Since: Dec 14, 2018
2093 of 3,530

I have tried several times to upload my id for verification but no matter what I do or how I take it it says it can't be verified.

Any article that I read just says the same info and nothing has helped me figure out how to fix it. Can someone from Upwork help me with this? I just can't figure it out. The ID is perfectly clear, the name and adress that I've put in now is the exact same and still no verification.



Community Guru
Jo-An B Member Since: Aug 2, 2016
2094 of 3,530

Hi Jade,

One of our agents will reach out to you shortly and assist you further with your verification process. Thanks.

~ Jo-An

Active Member
Taylar H Member Since: Jan 14, 2019
2095 of 3,530

I am having a similar issue. I have been told that my account is now on hold. Can I have Customer Support contact me ASAP please?

Active Member
Neave S Member Since: Jan 31, 2019
2096 of 3,530

I am having the same issue and keep being sent to this community page. I can't find a direct contact for support. 

Joanne Marie P Moderator Member Since: Nov 26, 2017
2097 of 3,530

Hi Neave and Kathleen,


A member of our customer support team will reach out to you to assist in uploading your ID for verification. Thanks!



Active Member
Oleg S Member Since: Feb 3, 2019
2098 of 3,530

Can someone help me witth my ID verification?

I couldn't verificate it one year ago, now I created a new account but have the same problem.

Community Guru
Mary H Member Since: Jul 21, 2018
2099 of 3,530

Hi Oleg,


One of our team members will reach out to you directly though email. Thanks!

- Mary
Active Member
Scott S Member Since: Feb 4, 2019
2100 of 3,530

Hi Mary,


I am having the same issue.