ID Verification

[Jeffrey Mark B]

I tried again today with putting my first and middle name in the first/middle name text box. I followed with putting my last name and suffix after my last name but it's telling me it's having a problem wiht analyzing my ID because the image doesn't match the requirements. I've verified the expectations and does meets the requirements. I've rescanned the image again and tired to no avail. Any thoughts?

[Avery O]

Hi Jeffrey, 

I checked and it looks like your ID has been accepted.

I'll have to check with the team regarding your last name, as it has been recently rolled out that only the initial of your last name will show up on your profile. In your case, your last name is showing, and the Jr. was truncated. I'll let you know if I receive any updates. 

[Meghan D]

I'm having the same issue as above. Can you help me?

[Jo-An B]

Hi Meghan,

Can you please confirm if the issue you encountered the name that doesn't match? Thanks.

[Vladimir G]

Hi Meghan,

I apologize for a late reply. Please click on any job in your U.S-only feed. At the top of the page, you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue. Feel free to follow up with an update or in case you need further assistance.

[Barbarita G]

Hi I’m new in Upwork. I’m in the United States waiting for my asylum approval, meanwhile the state provided me with a valid ID that probes that I can work here (employment authorization Card) as well as a social security number. The system don’t recognize this ID, but this is till a valid ID. I would like to know if I can choose this ID to get started, I don’t have a driver license.

I attached an ID that looks like mine.

Thank you in advance,

Barbarita Gonzalez

[Avery O]

Hi Bryan, and Barbarita, 

The Customer Support Team has reached out to both of you separately to assist you with your location verification.

[Jade J]

I have tried several times to upload my id for verification but no matter what I do or how I take it it says it can't be verified.

Any article that I read just says the same info and nothing has helped me figure out how to fix it. Can someone from Upwork help me with this? I just can't figure it out. The ID is perfectly clear, the name and adress that I've put in now is the exact same and still no verification.

[Jo-An B]

Hi Jade,

One of our agents will reach out to you shortly and assist you further with your verification process. Thanks.

[Taylar H]

I am having a similar issue. I have been told that my account is now on hold. Can I have Customer Support contact me ASAP please?