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Re: ID Verification

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Active Member
Meghan D Member Since: Dec 9, 2018
2121 of 4,157

I'm having the same issue as above. Can you help me?

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Community Guru
Jo-An B Member Since: Aug 2, 2016
2122 of 4,157

Hi Meghan,

Can you please confirm if the issue you encountered the name that doesn't match? Thanks.

~ Jo-An

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2123 of 4,157

Hi Meghan,

 

I apologize for a late reply. Please click on any job in your U.S-only feed. At the top of the page, you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue. Feel free to follow up with an update or in case you need further assistance.

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Active Member
Barbarita G Member Since: Dec 13, 2018
2124 of 4,157
Hi I’m new in Upwork. I’m in the United States waiting for my asylum approval, meanwhile the state provided me with a valid ID that probes that I can work here (employment authorization Card) as well as a social security number. The system don’t recognize this ID, but this is till a valid ID. I would like to know if I can choose this ID to get started, I don’t have a driver license.

I attached an ID that looks like mine.

Thank you in advance,

Barbarita Gonzalez
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2125 of 4,157

Hi Bryan, and Barbarita, 

 

The Customer Support Team has reached out to both of you separately to assist you with your location verification.


-Avery
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Active Member
Jade J Member Since: Dec 14, 2018
2126 of 4,157

I have tried several times to upload my id for verification but no matter what I do or how I take it it says it can't be verified.

Any article that I read just says the same info and nothing has helped me figure out how to fix it. Can someone from Upwork help me with this? I just can't figure it out. The ID is perfectly clear, the name and adress that I've put in now is the exact same and still no verification.

 

 

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Community Guru
Jo-An B Member Since: Aug 2, 2016
2127 of 4,157

Hi Jade,

One of our agents will reach out to you shortly and assist you further with your verification process. Thanks.

~ Jo-An

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Active Member
Taylar H Member Since: Jan 14, 2019
2128 of 4,157

I am having a similar issue. I have been told that my account is now on hold. Can I have Customer Support contact me ASAP please?

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Active Member
Neave S Member Since: Jan 31, 2019
2129 of 4,157

I am having the same issue and keep being sent to this community page. I can't find a direct contact for support. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2130 of 4,157

Hi Neave and Kathleen,

 

A member of our customer support team will reach out to you to assist in uploading your ID for verification. Thanks!

 

 


-Joanne
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