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Re: ID Verification

Avery O Moderator Member Since: Nov 23, 2015
2101 of 3,714

Hi Bryan, and Barbarita, 


The Customer Support Team has reached out to both of you separately to assist you with your location verification.

Active Member
Jade J Member Since: Dec 14, 2018
2102 of 3,714

I have tried several times to upload my id for verification but no matter what I do or how I take it it says it can't be verified.

Any article that I read just says the same info and nothing has helped me figure out how to fix it. Can someone from Upwork help me with this? I just can't figure it out. The ID is perfectly clear, the name and adress that I've put in now is the exact same and still no verification.



Community Guru
Jo-An B Member Since: Aug 2, 2016
2103 of 3,714

Hi Jade,

One of our agents will reach out to you shortly and assist you further with your verification process. Thanks.

~ Jo-An

Active Member
Taylar H Member Since: Jan 14, 2019
2104 of 3,714

I am having a similar issue. I have been told that my account is now on hold. Can I have Customer Support contact me ASAP please?

Active Member
Neave S Member Since: Jan 31, 2019
2105 of 3,714

I am having the same issue and keep being sent to this community page. I can't find a direct contact for support. 

Joanne Marie P Moderator Member Since: Nov 26, 2017
2106 of 3,714

Hi Neave and Kathleen,


A member of our customer support team will reach out to you to assist in uploading your ID for verification. Thanks!



Active Member
Oleg S Member Since: Feb 3, 2019
2107 of 3,714

Can someone help me witth my ID verification?

I couldn't verificate it one year ago, now I created a new account but have the same problem.

Community Guru
Mary H Member Since: Jul 21, 2018
2108 of 3,714

Hi Oleg,


One of our team members will reach out to you directly though email. Thanks!

- Mary
Active Member
Scott S Member Since: Feb 4, 2019
2109 of 3,714

Hi Mary,


I am having the same issue.



Bojan S Moderator Member Since: Mar 9, 2018
2110 of 3,714

Hi Scott,


We'll have one of our agents reach out to you directly and assist you further with your verification process, thank you for reaching out to us.

~ Bojan