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Identity verification failed

Community Guru
Jo-An B Member Since: Aug 2, 2016
2101 of 3,655

Hi Jade,

One of our agents will reach out to you shortly and assist you further with your verification process. Thanks.

~ Jo-An

Active Member
Taylar H Member Since: Jan 14, 2019
2102 of 3,655

I am having a similar issue. I have been told that my account is now on hold. Can I have Customer Support contact me ASAP please?

Active Member
Neave S Member Since: Jan 31, 2019
2103 of 3,655

I am having the same issue and keep being sent to this community page. I can't find a direct contact for support. 

Joanne Marie P Moderator Member Since: Nov 26, 2017
2104 of 3,655

Hi Neave and Kathleen,


A member of our customer support team will reach out to you to assist in uploading your ID for verification. Thanks!



Active Member
Oleg S Member Since: Feb 3, 2019
2105 of 3,655

Can someone help me witth my ID verification?

I couldn't verificate it one year ago, now I created a new account but have the same problem.

Community Guru
Mary H Member Since: Jul 21, 2018
2106 of 3,655

Hi Oleg,


One of our team members will reach out to you directly though email. Thanks!

- Mary
Active Member
Scott S Member Since: Feb 4, 2019
2107 of 3,655

Hi Mary,


I am having the same issue.



Bojan S Moderator Member Since: Mar 9, 2018
2108 of 3,655

Hi Scott,


We'll have one of our agents reach out to you directly and assist you further with your verification process, thank you for reaching out to us.

~ Bojan
Active Member
Alberto T Member Since: Feb 2, 2019
2109 of 3,655

It seems like a lot of people are having the same issue as me. They can't verify my ID and I have already exceeded the number of attempts to upload it. Where do I go for here? 

Active Member
Garen M Member Since: Feb 5, 2019
2110 of 3,655

uploaded my id several times did not take any of them now says to contact support? help