Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 10, 2018 03:37:01 PM by Ryan C
Hello Miranda,
Have you tried sending us a ticket by clicking the Contact Customer Support link when you try to submit a proposal to US only jobs? If you are still having some trouble sending us a ticket, please let us know. Thanks!
May 11, 2018 10:44:48 AM by Mike B
Help!
I am having the same problem, you ask for my ID , I upload it and get rejected, not sure why - I live in the U.S. and have a state ID. Your system, or people don't know what they are doing or what? This is why I ended up on Freelancer in the first place.
Thank you,
MIke B
of Glendale Heights, Illinois in the United States of America
May 11, 2018 11:28:38 AM by Nina K
Hi Mike,
Please follow the instructions I gave in my most recent reply to another user in this thread so that the support team can assist you. Thanks!
May 11, 2018 12:59:20 PM by Mike B
Hi Nina,
This thread is more than 100 pages. Can you repost kindly so I don't have to work to find the answer. Thanks
May 11, 2018 01:02:34 PM by Nina K
Mike,
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
May 11, 2018 01:16:33 PM by Mike B
Thank you!
Fingers crossed. Realy trying to give upwork a chance but it's frustrating to spend weeks verifying who I am.
May 16, 2018 09:18:24 AM by Omar S
May 16, 2018 10:06:10 AM by Nina K
Hi Omar,
Please click on a job with a U.S. location requirement, and click on the green link at the top of the page to directly contact our Customer Support Team from there so that they can help you resolve your issue.
May 19, 2018 10:47:38 AM by Bojan S
Hi Namuna,
Please follow up the ticket our team sent to you, the one that you have answered, our team will answer your question and assist you further through the verification process. Thank you.
May 28, 2018 05:50:46 PM by Joyously J
I am having this same issue. I've made several attempts, and it just keep "loading" but never finishes.
May 28, 2018 07:02:02 PM by Avery O
Jun 7, 2018 03:23:17 PM by Dareen Y
That would be great; I’ve been trying to upload my ID and no luck
Jun 7, 2018 03:43:38 PM by Ryan C
Hello Dareen,
Can you please send us a ticket by clicking the Contact Customer Support link in the message displayed when you try to submit proposals to US only jobs? Thank you!
Jun 11, 2018 01:42:01 PM by Sophie R
Jun 11, 2018 03:34:24 PM by Ryan C
Hello Sophie,
I'm sorry to hear that. Can you please send us a ticket by clicking the Contact Customer Support link in the error displayed when you try to submit a proposal to US only jobs? Thank you!
Jul 16, 2018 12:02:37 PM by Joshua H
Hi Goran,
I do want to have a local verification. But I don't see any place to do it.
Thanks,
Josh
Jul 16, 2018 12:23:24 PM by Bojan S
Hi Joshua,
It looks like your location has already been successfully verified. Let us know if you need any more assistance.
Jul 16, 2018 12:31:43 PM by Joshua H
Hi Bojan,
I didn't do the location verification. And in my profile, there is no map that shows my location.
Please help me with that.
Thanks,
Josh
Jul 16, 2018 02:04:02 PM by Valeria K
Joshua,
We look at a number of factors in order to verify a freelancer's location. In some cases, we also ask freelancers to upload an image of their state issued driver's license, ID card or United States passport so that we can verify their location but in some cases it's not necessary.
As for the map, could you please go to your Settings> Contact Info and try updating the address? It should appear in the drop down list when you start typing it.
Thanks.
Feb 5, 2019 04:44:34 AM by Devin R
Feb 5, 2019 04:53:46 AM by Goran V
Hi Devin,
One of our team members will reach out to you via ticket to assist you further with finishing our short verification process, thank you.
Feb 6, 2019 10:56:44 AM by Shawn O
I would also like to verify my location or citizenship but am unable to. Apparently I reached the maximum number of tries to upload my ID.
Thank you
Feb 6, 2019 11:30:54 AM by Bojan S
Hi Christopher and Shawn,
One of our agents will reach out to you directly and assist you further with your verification process.
Thank you for reaching out to us.
Feb 20, 2019 08:06:11 PM by Amber C
Feb 20, 2019 09:15:37 PM by Avery O
Hi Albert, and Amber,
I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further with your location verification.
Feb 24, 2019 09:21:11 PM by Jay J
I am getting the same error? How do I request someone from support to reach out to me?
Feb 24, 2019 09:49:50 PM by Avery O
Hi Jenna, Joe, Aranthea, Essence, Jaime, and Jay,
I'm sorry if this has caused you any inconvenience. The Customer Support Team will reach out to you to assist you with your location verification.
Mar 22, 2019 08:33:26 AM by Hannah G
hello I am having this problem.
My passport was rejected and i live in the USA and the photo was correct
Mar 22, 2019 09:15:52 AM by Bojan S
Hi Hannah,
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 26, 2019 10:21:04 PM by Benjamin B
Hello,
I am Having the same issue my verification is not getting through, i need assistance as well.
Mar 26, 2019 10:30:02 PM by Avery O
Hi Corbin, Tom, Jana, and Benjamin,
I apologise for the inconvenience. A member of the Customer Support Team will reach out to each of you to assist you with your location verification.
Mar 30, 2019 01:47:55 PM by Jesse W
I'm having this same issue. Can someone please help me with this as I'd like to get started as soon as possible.
Mar 30, 2019 02:07:48 PM by Joanne P
Hi Jesse and Cheryl,
A member of our customer support team will reach out to you directly to assist you in completing the location verification process. Thank you!
Mar 31, 2019 05:41:07 AM by Ramirez E
Hi everyone,
After several attempt to upload my ID for verification, I've now reached the maximum number of tries to upload my ID. The photo I was uploading was a clear photo of my passport as a jpeg and under 20mb so I don't understand what was wrong with it.
I've tried to get help via their email system but just get the automated reply giving me a FAQ link which isn't helpful at all.
Thanks.
Mar 31, 2019 06:38:12 AM by Bojan S
Hi Ramirez,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 1, 2019 11:45:03 AM by Isaiah C
Hi Goran. I am having the same issue with my Illinois State ID not being taken, and I couldn't find any link to sumit a ticket on my own. Could you help me out?