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Re: United States Location Verification - Unable to do

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Active Member
James C Member Since: Feb 6, 2019
2121 of 3,714

Having same issue. Please help.

 

reached the maximum number of tries to upload your ID ERROR

Active Member
Ashley H Member Since: Feb 7, 2019
2122 of 3,714

I tried to upload my ID so I could be verified as a US resident. I made sure I followed all of the guidelines (right size, all sides showing, etc). However, after trying to get it right, (there was no specification as to what was even wrong with the picture), I was told that I have reached the maximum number of attempts.

Now, I can't upload my ID, which greatly restricts what jobs I can apply for. I can't find anywhere I can ask for help, and the community bot was so exceedingly unhelpful. What should I do? What can be done?

Active Member
Shawneen B Member Since: Feb 8, 2019
2123 of 3,714

I have my ID (US) in the forat requested, however, it continues to fail validation. How can I get this resolved?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2124 of 3,714

Hi Shawneen, 

 

A member of the Customer Support Team will reach out to you to assist you with your verification. 


-Avery
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Active Member
Pat W Member Since: Feb 8, 2019
2125 of 3,714

I've tried multiple times to upload my Driver's License and it doesn't work. Please help

Active Member
Mahmoud M Member Since: Nov 20, 2018
2126 of 3,714

Try to refresh the page or use a different browser. Also, try to troubleshoot your internet connection if it's not working at all.

Active Member
Pat W Member Since: Feb 8, 2019
2127 of 3,714
It's not an internet problem, everything else is working fine. Using Chrome, tried scanning license, taking pic with phone, nothing works. Did refresh - same message. Must be another way
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2128 of 3,714

Hi Pat, 


A member of our Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Neris N Member Since: Feb 8, 2019
2129 of 3,714

Hello

  I was uploading my driver's license wrongly on upwork not meeting the specifications of picture format. I did so a number of times and have been asked to contact support because I have exceeded the number of trials. Please, I don't know what to do now considering I keep being directed to the community not customer support at every trial.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2130 of 3,714

Hi Neris, 


A member of the Customer Support Team will reach out to assist you with your location verification.


-Avery
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