Problem uploading my ID

[Paul I]

Hi,

Until now no one ever contact me regarding my verification, do you know the number of the customer service? so that I can reach to them directly.

Thanks

[Joanne Marie P]

Hi Paul,

One of our customer support agents will reach out via email to assist you in uploading your ID for verification. Thanks!

[Ingrid S]

Hi Can I reach customer service?

[Bojan S]

Hi Cassandra and Ingrid,

We'll have one of our agents reach out to you shortly and assist you further with your verification process, thank you for reaching out to us. 

[James C]

Having same issue. Please help.

reached the maximum number of tries to upload your ID ERROR

[Ashley H]

I tried to upload my ID so I could be verified as a US resident. I made sure I followed all of the guidelines (right size, all sides showing, etc). However, after trying to get it right, (there was no specification as to what was even wrong with the picture), I was told that I have reached the maximum number of attempts.

Now, I can't upload my ID, which greatly restricts what jobs I can apply for. I can't find anywhere I can ask for help, and the community bot was so exceedingly unhelpful. What should I do? What can be done?

[Shawneen B]

I have my ID (US) in the forat requested, however, it continues to fail validation. How can I get this resolved?

[Avery O]

Hi Shawneen, 

A member of the Customer Support Team will reach out to you to assist you with your verification. 

[Pat W]

I've tried multiple times to upload my Driver's License and it doesn't work. Please help

[Mahmoud M]

Try to refresh the page or use a different browser. Also, try to troubleshoot your internet connection if it's not working at all.