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Re: Identification

Active Member
Neris N Member Since: Feb 8, 2019
2131 of 3,784

Hello

  I was uploading my driver's license wrongly on upwork not meeting the specifications of picture format. I did so a number of times and have been asked to contact support because I have exceeded the number of trials. Please, I don't know what to do now considering I keep being directed to the community not customer support at every trial.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2132 of 3,784

Hi Neris, 


A member of the Customer Support Team will reach out to assist you with your location verification.


-Avery
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Active Member
Meghan C Member Since: Feb 8, 2019
2133 of 3,784

I've hit the maximum number of tries in uploading my ID.

I lost my drivers license, but have a passport and a photo of my drivers license.

Please help!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2134 of 3,784

Hi Meghan,

 

One of our customer support team members will reach out to assist you in uploading your ID for verification. Thank you!


-Joanne
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Community Guru
Mary H Member Since: Jul 21, 2018
2135 of 3,784

Hello Don, 

 

One of our team members will reach out to you to to assist you further. Thank you. 

- Mary
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Active Member
Amber N Member Since: Feb 9, 2019
2136 of 3,784

I keep getting the message that I "have reach my maximum number of attempts to upload my ID" and I am becoming irritated. I followed all the guidelines but it still cannot be verified.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2137 of 3,784

Hi Amber, 


A member of the team will reach out to you to assist you with your location verification.


-Avery
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Active Member
Denys Danilovich I Member Since: Feb 9, 2019
2138 of 3,784

Hello Sir,

 

I received a notification "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support"

 

Can you help me out pls? I'm ready for a video call at all time. And I've made a better picture of my Californian ID.

 

Thank you and have a great day.

Active Member
Veeran K Member Since: Feb 9, 2019
2139 of 3,784

Despite providing a clear passport for my account the Identification verification still failed, please let me verify my identity. Thanks. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2140 of 3,784

Hi Denys, and Veeran, 


The Customer Support Team will get in touch with you to assist you with your location verification. 


-Avery
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