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Re: US location - tried to upload id - out of tries

Active Member
Lennard H Member Since: Feb 16, 2019
1751 of 4,592

having the same problem with regards to ID Submission problems.

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Community Guru
Cray H Member Since: Jul 21, 2018
1752 of 4,592

Hi Lennard,

 

I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further on verifying your account. 

- Mary
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Active Member
Jennifer P Member Since: Mar 13, 2019
1753 of 4,592

Hello Mary,

 

I have logged into my profile, and I am unable to confirm my identity however, I only remember trying to do this once. I have followed the contact support steps, but I have reached a dead end. Is there someone who can assist me with this please and quickly?

 

Jennifer 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1754 of 4,592

Hi Jennifer,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Daniel G Member Since: Apr 1, 2019
1755 of 4,592
I am experiencing the same issue can you have someone contact me?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1756 of 4,592

Hi Daniel,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Karan L Member Since: Mar 2, 2018
1757 of 4,592

I was unsuccessful if uploading my ID documents. Now I am seeing this when I look for work. "You've reached the maximum number of tries for uploading your ID. Please contact customer support."

 

How can I fix this?

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Active Member
Konstantin S Member Since: Mar 2, 2018
1758 of 4,592

same problem here, the instructions are to take a clear picture, which I did and after several attempts and a message: Max number of tries for uploading your ID, the link to contact customer support is useless. 

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Community Guru
Nina K Member Since: Nov 29, 2017
1759 of 4,592

Hi Karan and Konstantin,

I've requested that the support team reach out to both of you directly via an email ticket to further assist you in uploading your ID document, you should be hearing from an agent very shortly about this, thank you.

~Nina
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Active Member
Christopher Z Member Since: May 11, 2018
1760 of 4,592

I am also having this exact problem.  I took a clear photo which met all the listed requirements, yet all my ID submissions were rejected, and now I am told to contact support with a link that's broken.  Can you please put me in contact with someone who can help to verify my address?  I can't wait to get to work!