Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 15, 2019 03:02:20 PM Edited Feb 15, 2019 03:03:15 PM by Julia D
I am getting a message that says I can't submit proposals to jobs. I was trying to log in after a period of not using Upwork, so I tried some passwords but ultimately had to change my password. But it's still locking me out from applying to jobs. How can I resolve this ASAP?
Feb 15, 2019 09:58:46 PM by Avery O
Hi Julia,
A member of the team will reach out to you to assist you with your location verification.
Feb 15, 2019 07:58:28 PM Edited Feb 15, 2019 10:28:04 PM by Avery O
Hello
simply uploaded a low quality Passport picture for 2 time and i got below email!!!
with no repoy address , contact number or solution.
please let me know what should i do ???
thanks
**edited for Community Guidelines**
Feb 15, 2019 08:59:19 PM by Amrin S
Feb 15, 2019 10:02:24 PM by Yeasir A
Feb 15, 2019 10:28:54 PM by Avery O
Hi Hamid,
I'm sorry for the inconvenience this has caused you. I'll go ahead and share your account information with the team, and they will get in touch with you to assist you further with your location verification.
Feb 15, 2019 06:48:50 PM by Jakub P
Cannot upload a picture of my identification, ran out of attempts because it could not identify. The quality was poor but I managed to take a better picture on another camera.
Feb 15, 2019 11:14:23 PM by Avery O
Hi Jakub,
I have shared your account information with the Customer Support Team and they will get in touch with you to assist you further.
Feb 16, 2019 10:52:33 AM by Matthew T
Hello. I'm currently having trouble uploading my driver's license to verify my identification. I followed all of the requirements for the picture, including the 200 dpi and in png form, but it still won't accept my license. Please help so I can be able to start applying on Upwork. Thank you!
Feb 16, 2019 11:15:53 AM by Cray H
Hi Matthew,
One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, thank you.
Feb 16, 2019 12:54:44 PM by Tyler G
Feb 16, 2019 01:07:43 PM by Cray H
Hi Tyler,
One of our team members will reach out to you directly via ticket and help you further with completing the verification process, thanks!
Feb 16, 2019 07:53:31 PM by Ruthe M
I received the following message: You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
How do I rectify this?
Feb 16, 2019 09:10:19 PM by Avery O
Hi Ruthe,
A member of the Customer Support Team will reach out to you to assist you further.
Feb 19, 2019 07:09:21 PM by Ruthe M
They did reply, and I still had trouble.
Is there another way to verify who I am, rather than my ID? I have failed to upload my ID because I do not have a cell phone to upload a clear picture, so I had to use my webcam which causes a noticeable glare. What can I do, so I can verify who I am?
Feb 16, 2019 09:37:32 PM by Yeasir A
Feb 16, 2019 09:44:16 PM by Ray P
Yeah, I have 60 available connects.
I created my account at a few days ago.
But I can't send my proposals to all the jobs at the moment.
It shows I've reached the maximum number of tries to upload my ID.
Can you help me to fix this issue?
Feb 16, 2019 10:44:13 PM by Avery O
Hi Ray,
A member of the Customer Support Team will reach out to you to assist you with your location verification.
Feb 17, 2019 12:07:20 AM by Austen S
Hi,
I would like to verification my ID so I can submit proposals for US only jobs.
Thanks,
-Austen
Feb 17, 2019 02:47:37 AM by Joanne P
Hi Austen,
One of our customer support agents will reach out to assist you in uploading your ID for verification. Thank you!
Feb 16, 2019 10:07:49 PM Edited Feb 17, 2019 03:29:57 AM by Joanne P
I have tried to verify drivers license and exceeded the limit twice already and it is still not working. I just need to get my Information verified so that i can get to work.
Feb 16, 2019 11:54:41 PM by Yeasir A
Don't edit the picture!
Just capture an image from your camera and upload it without editing anything (no cropping or effet).
Also all the edges should be visible
Feb 17, 2019 03:37:49 AM by Joanne P
Hi Charles,
I checked your account and it looks like the ID you submitted has been accepted and your location has been verified. You may now start submitting proposals. If you haven't already, please check out this thread to help you get started on Upwork. Let us know if you have any questions, we're always here to help. Thanks!
Feb 17, 2019 02:39:45 AM by Jeff S
Feb 17, 2019 03:42:58 AM by Joanne P
Hi Jeff,
One of our customer support agents will reach out to you via ticket to assist you further in uploading your ID for verification. Thank you!
Feb 16, 2019 09:06:51 AM Edited Feb 16, 2019 09:09:09 AM by Divya Rosy K
I provided my US state id for identity verification to submit proposals for US jobs. It failed multiple times even after satisfying the requirements asked for identity verification. Can you please help me in this regard.
Feb 16, 2019 09:17:15 AM by Cray H
Hi Divya,
One of our team members will reach out to you directly through email regarding your verification.
Feb 17, 2019 01:57:09 AM by Yeasir A
Divya,
Don't edit the picture!
Just capture an image of your ID from your camera and upload it without editing anything (no cropping or effect).
Also, all the edges of your ID should be visible
Feb 17, 2019 02:20:47 PM by Andrea O
I cannot submit any proposals because I receive an error stating: "You've reached the maximum number of tries to upload your ID." I don't know how to correct this error, and the Community Bot says that I need to contact customer assistance.
Does anyone know how to upload an ID after reaching the maximum number of tries? Or how to contact customer assistance?
Feb 17, 2019 03:12:25 PM by Cray H
Hi Andrea,
One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, thank you.
Feb 17, 2019 02:04:16 PM by Jonathan K
I got the same error, but it was do to the prour quality photos of my license. i can take better photos how dp i get someone from Upwork to help me fix this ?
Feb 17, 2019 03:20:05 PM by Cray H
Hi Jonathan,
One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, thanks!
Feb 17, 2019 08:30:35 PM by Gillian R
Hi can I also please get help with this?
I see an error saying: "You've reached the maximum number of tries to upload your ID." and I haven't received any feedback from the customer support contact page.
Feb 17, 2019 10:34:13 PM by Avery O
Hi Gillian,
A member of the Customer Support Team will reach out to you to assist you with your location verification.
May 19, 2020 03:33:37 PM by Nicco P
Hello,
I am also being told I have reached the maximum number of attempts to verify my ID and am unable to submit proposals. I would apprecaite any solutions Upwork can offer.
Thanks!
-Nicco
May 19, 2020 05:08:08 PM by AleksandarD A
Hi Nicco,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 18, 2019 04:55:52 AM by Nicholas M
Hello, all. I came back to Upwork after quite a hiatus wasn't able to find the a place to verify my ID. Upon opening a job, I was given the error: "You've reached the maximum number of tries to upload your ID. Please contact customer support."
Thank you in advance for your assistance!
Nick