Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 31, 2019 05:40:25 AM by Ramirez E
Hi everyone, After several attempt to upload my ID for verification, I've now reached the maximum number of tries to upload my ID. The photo I was uploading was a clear photo of my passport as a jpeg and under 20mb so I don't understand what was wrong with it. I've tried to get help via their email system but just get the automated reply giving me a FAQ link which isn't helpful at all. Thanks.
Feb 18, 2019 08:19:16 AM Edited Feb 18, 2019 09:30:13 AM by Bojan S
I would like to verify my ID I tried a couple of time but my ID won't go through.
**Edited for community guidelines**
Feb 18, 2019 09:32:55 AM by Bojan S
Hi Benjamin,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process, thank you for reaching out to us.
Feb 18, 2019 03:46:17 PM Edited Feb 18, 2019 03:47:52 PM by Han L
I took several photos of my ID which turned out too dark or didn't fit the requirement somehow, but now it's not allowing me to try anymore until I contact customer support. Would anyone be able to help me with this situation so I can finish verifying my account?
Thanks in advance!
Feb 18, 2019 05:44:07 PM by Kristen K
Han I don't have a solution, but am letting you know I'm having the exact same problem! Thanks for posting your issue. I'll be in touch if I come up with the answer! Super frustrating.
Feb 18, 2019 05:44:40 PM by Bryan L
I am having the same problem! I only tried once and it won't let me try again. Ive been trying to figure it out for a week now but..... it seems like theres no real person I can talk to with customer support.
Feb 18, 2019 05:52:38 PM by Kristen K
Same Bryan. I've talked to the Bot a few times and have searched several times in Customer Support but keep getting sent in circles. I signed up for a webinar tomorrow for new comers so will try to ask live then.
Feb 18, 2019 07:11:35 PM by Avery O
Hi Han, Kristen, and Bryan,
I'm sorry for the inconvenience. A member of the Customer Support Team will reach out to you through an email to assist you with your location verification.
Feb 18, 2019 06:45:45 PM by Yuliya K
I had to update my name to legal name and now see the change reflected on my account, however when trying to send a proposal, it greyed out the "send proposal" box showing the following error message:
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
Can you please clarify asap so that I may resume using my account. Thank you.
Feb 18, 2019 08:46:57 PM by Avery O
Hi Yuliya,
This is a notification for verifying your location to be able to bid for jobs that have a U.S.-location requirement. I will go ahead and share your account information with the team so that they can assist you further.
Feb 18, 2019 09:12:44 PM by Caroline J
I've reached the maximum number of tries to upload my ID(US). Also I keep on getting an error message when I want to submit a proposal
Feb 18, 2019 10:52:43 PM by Avery O
Hi Caroline,
I'll go ahead and share your account information with the Customer Support Team so that they can assist you further.
Feb 19, 2019 02:28:10 AM by Krzysztof K
I recieved the above error when trying to add my licesnse as evidence of being located in the US. I only tried once but it seemed like my image was not compatiable, so I went to try again once with an updated version but it will not allow me to do so.
Has anyone else had issues with uploading documentation?
Thanks!
Feb 19, 2019 02:51:11 AM by Goran V
Hi Krzysztof,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification, thank you.
Feb 19, 2019 06:19:21 AM by Ethan M
When I uploaded my identity documentation, it wasn't approved and now I cannot re-upload. The message I get told me to contact Customer Support but I just get directed here. Help!
Feb 19, 2019 06:36:13 AM by Goran V
Hi Ethan,
One of our team members will reach out to you via ticket and assist you further with your verification, thank you.
Feb 19, 2019 06:46:48 AM by Jessica M
I've reached the maximum number of tries to upload my ID. What do I do?
Feb 19, 2019 07:02:49 AM by Goran V
Hi Jessica,
One of our team members will reach out to you as well, thank you.
Feb 19, 2019 08:40:41 AM by Jennifer C
I tried up loading my Drivers License yesterday. Multiple times. I believe it did not take because after reading today I understand you can not crop it down to size. Today It says I attempted to many times. It will not allow me to apply for jobs and I can not find any where to try it again.
Feb 19, 2019 10:37:14 AM by Md Hassan M
Hi
I am not able to submit a proposal due to failed id verification "You've reached the maximum number of tries to upload your ID. Please contact customer support" can someone please help me on that?
Feb 19, 2019 10:41:12 AM by Juliana B
I have not been able to verify my ID because the address on the uploaded picture does not match my current location. I am not able to change my location to match it either so I am not able to verify my profile.
Feb 19, 2019 11:13:53 AM by Bojan S
Hi Juliana and Md Hassan,
One of our team members will reach out to you directly via support tickets to assist you with your verification processes.
Feb 19, 2019 11:14:01 AM by Mandy W
I'm trying to verify my identification but i reached the number of allowed attempts to upload my drivers license. What do I do now?
Feb 19, 2019 11:10:24 AM by Luiz Eduardo F
Hi,
I'm currently trying to certify my ID. Since I came as part of diplomatic community from another country, I currently hold a driver's license issued by the U.S department of state.
What should I do in this case in order to be verified?
Thank you in advance!
Feb 19, 2019 12:29:47 PM by Aaron M
Hello,
I cannot get my drivers license to verify correctly. Now I cannot even get to the link. How do I create a support ticket?
Feb 19, 2019 01:34:06 PM by Bojan S
Hi Aaron,
Thank you for reaching out to us. I checked this for you and looks like you successfully completed your verification process. Let us know if you need any further assistance.
Feb 19, 2019 03:55:41 PM by Aaron M
When trying to apploy to something it said I had to verify my identity... so I don't believe everything is 100% as it should be.
Feb 19, 2019 02:49:08 PM by Aleena L
Hello,
I am getting this when I have tried to upload my ID.
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
When I click the link it takes me here. I would like to begin working for here as soon as possible if someone could help.
Thank you
Feb 19, 2019 03:04:15 PM by Bojan S
Hi Aleena,
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Feb 19, 2019 04:36:47 PM by Allison C
I also need help with this. I uploaded my identification but they had trouble verifying it and then I had to contact support...which I am doing currently.
Feb 19, 2019 03:21:30 PM by Andrey R
Hey,
Who can help me with this:
Feb 19, 2019 09:41:50 PM by Avery O
Hi Andrey,
It looks like your account is already closed. Please let us know if there's anything else we can help you with.
Feb 19, 2019 07:37:47 PM by Ashfaq K
Hello, I tried verifying photo ID once and now it says the max number of attempts has been used up...
Someone please help.
Feb 19, 2019 09:41:23 PM by Avery O
Hi Aaron, Allison, Ruthe, Anthony, and Ashfaq,
A member of the Customer Support Team will get in touch with each of you to assist you with your location verification.
Feb 19, 2019 06:37:56 PM by Zachary E
I gave a picture of my ID as asked and it said my account was put on hold. Kind of frustrating because I'm new to this website and was looking forward to using it and now I have to wait because of a problem looking at my ID. I even used two different pictures with readable quality. Please help.
Feb 19, 2019 08:04:52 PM by Ashfaq K
Exact same issue for me. Someone please help. How has no one helped with this yet. How long are we expected to wait?
Feb 19, 2019 11:13:57 PM by Matthew T
Zachary E wrote:I gave a picture of my ID as asked and it said my account was put on hold. Kind of frustrating because I'm new to this website and was looking forward to using it and now I have to wait because of a problem looking at my ID. I even used two different pictures with readable quality. Please help.
It happens fellows, nothing to worry about, just be patient and the admins will straighten it out for you, you've notified them I am sure, keep in mind that this is a HUGE platform and they, just like us, can only do so much at one time.
I do not think you can imagine how many applications they get in a single day, I will not try to quote a number, it's HUGE, just chillax and your submissions will be handled as they should be.
I hope that helps some guys, just so you know, same thing happened to me back when I first signed up, I was inpatient and stressed out, but everything worked out just fine.
Matthew