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Re: Max number of tries for uploading your ID

jenniferrvp
Active Member
Jennifer P Member Since: Mar 13, 2019
1771 of 5,122

Hello Mary,

 

I have logged into my profile, and I am unable to confirm my identity however, I only remember trying to do this once. I have followed the contact support steps, but I have reached a dead end. Is there someone who can assist me with this please and quickly?

 

Jennifer 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1772 of 5,122

Hi Jennifer,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
dgutensohn03
Active Member
Daniel G Member Since: Apr 1, 2019
1773 of 5,122
I am experiencing the same issue can you have someone contact me?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1774 of 5,122

Hi Daniel,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
karan_lamba
Active Member
Karan L Member Since: Mar 2, 2018
1775 of 5,122

I was unsuccessful if uploading my ID documents. Now I am seeing this when I look for work. "You've reached the maximum number of tries for uploading your ID. Please contact customer support."

 

How can I fix this?

rapidnotion
Active Member
Konstantin S Member Since: Mar 2, 2018
1776 of 5,122

same problem here, the instructions are to take a clear picture, which I did and after several attempts and a message: Max number of tries for uploading your ID, the link to contact customer support is useless. 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
1777 of 5,122

Hi Karan and Konstantin,

I've requested that the support team reach out to both of you directly via an email ticket to further assist you in uploading your ID document, you should be hearing from an agent very shortly about this, thank you.

~Nina
chrizamo
Active Member
Christopher Z Member Since: May 11, 2018
1778 of 5,122

I am also having this exact problem.  I took a clear photo which met all the listed requirements, yet all my ID submissions were rejected, and now I am told to contact support with a link that's broken.  Can you please put me in contact with someone who can help to verify my address?  I can't wait to get to work!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1779 of 5,122

I'm sorry to know you're having trouble verifying your ID, Christopher, and Jose Joaquin.


Please click on a job with a U.S. location requirement, and click on the link to directly contact our Customer Support Team from there so that they can help you resolve your issue. 

 

Contact CS.png


~ Avery
Upwork
webdevel84
Active Member
Ray P Member Since: Feb 20, 2019
1780 of 5,122

Hello Avery, thanks for your hint.

I tried it, but there was no "Submit" button. How can I go ahead?

Here is my screenshot.

 

upwork-help.png

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