Please follow the instruction and the hyperlink showing on your end and you will be able to resolve this. If you need any help from us(moderators) let us know. Thank you!
I am also unable to verify my U.S. identification. I've submitted my driver's license in several different ways, all of which met the file type, file size and resolution requirements, and every time I get a message that it couldn't be done. I can't find any way to contact Upwork other than through this forum. I can e-mail you a copy of my ID if that helps. Really need to get this resolved. I had a rare day clear today to get started applying for work on here and now the whole day has gone to waste. Please help.
HI Lynn, and Yulia,
A member of the Customer Support Team will reach out to you to assist you with verifying your location. I'm sorry if this has caused any inconvenience on your end.