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Rejected ID verification

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Active Member
Jennifer O Member Since: Feb 22, 2018
1691 of 4,324

Received this message as well and can't do anything about it as I receive an error page after clicking "contact customer support".

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1692 of 4,324

Hi Jennifer, 

The Customer Support Team will reach out to you to assist you further.


-Avery
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Active Member
Zach M Member Since: Mar 1, 2019
1693 of 4,324

I was told I needed to verify my identity, so I uploaded a picture of my license, but it came back saying my name didn't match that on my ID (it does). Then after a couple attempts it said I wasn't uploading the right file type or size (it was a 1 MB JPEG). Now it says I've reached my ID verification limit and I have to contact help. I'm not sure where help is other than this forum. Can anyone help me? Thanks!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1694 of 4,324

Hi Zach,

 

One of our team members will reach out to you as well and assist you further with verifying you ID, thank you.


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Active Member
Seana G Member Since: Sep 1, 2015
1695 of 4,324

Yeah, I'm having the same issue as well.

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Community Guru
Jo-An B Member Since: Aug 2, 2016
1696 of 4,324

Hi Seana,

Thanks for your message. May we know what issues you encountered? Is this for US location verification? Or having problems uploading your ID?

~ Jo-An

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Active Member
Ashley S Member Since: Feb 22, 2018
1697 of 4,324

I got the message: You've reached the maximum number of tries for uploading your ID. I am having a hard time figuring out what's wrong with the photo I tried to upload... 

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Active Member
Scott G Member Since: Feb 21, 2018
1698 of 4,324

Hi, can a representative please reach me to verify manually? Thank you so much

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Community Guru
Jo-An B Member Since: Aug 2, 2016
1699 of 4,324

Hi Scott,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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Active Member
Gabriela F Member Since: Feb 25, 2017
1700 of 4,324

Hi there! I've been working using the Upwork platform for over a year so I have already provided information regarding the id, fulfilled the necessary steps but, now, I have received like many others this message: You've reached the maximum number of tries for uploading your ID. Please contact customer support.  I pressed on the customer support link, but the page does not exist, so I am looking forward to be helped to resolve this problem. Thank you!