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Re: identity verification issues

Active Member
Andrey V Member Since: Feb 21, 2016
801 of 4,774

Computers are always wrong at the end of a day, in my opinion. They are an outcome of human work and to err is human, as far as I am concerned to believe. Someone will get in touch with you soon to clarify the issue and to resolve it in a manual way.



Valeria K Moderator Member Since: Mar 6, 2014
802 of 4,774

Hi Donald,


I checked and it looks like your location has now been verified. Your account should now be all set and you should be able to apply for U.S. only jobs.



~ Valeria
Active Member
Kahyte V Member Since: Jun 7, 2018
803 of 4,774

I scanned a photo of my driver's license onto my computer for identity verification purposes, but the Upwork verification system won't accept it. I'd like to know how to fix this issue so I can start looking for jobs.

Active Member
Cynthia F Member Since: Jun 7, 2018
804 of 4,774

It must see the edges of your ID. If you scanned it, place it in the center of the scanning screen and select just outside the edges.

Active Member
Kahyte V Member Since: Jun 7, 2018
805 of 4,774

I'd crop the photo but apparently, I've used up all my tries at uploading the verification. Which is why I've contacted this customer support forum. But thank you for the suggestion!

Community Guru
Ryan C Member Since: Feb 3, 2017
806 of 4,774

Hello Kahyte,


Have you tried creating a ticket by clicking the Contact Customer Support link in the message displayed when you try to submit a proposal to US only jobs? If you are still not able to create a ticket, please let us know. Thank you!

Active Member
Mohanalakshmi A Member Since: Mar 24, 2019
807 of 4,774

Hi Team,


I am trying to create support ticket from link, but I am not able to submit. Can you please help me with this request. I am getting below message. 


You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support. 



Avery O Moderator Member Since: Nov 23, 2015
808 of 4,774

Hi Mohanalakshmi, 


The Customer Support Team will reach out to you to assist you with your location verification. 

Active Member
Tyler C Member Since: Mar 5, 2019
809 of 4,774
I got the error you've reached the maximum number of tries to upload your ID even though I used an actual form of ID what do I do
Goran V Moderator Member Since: Mar 24, 2017
810 of 4,774

Hi Tyler,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification, thank you.