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Re: We were unable to authenticate your ID

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Active Member
Johann W Member Since: Mar 6, 2019
31 of 4,666

HI, 

I followed the green link , but it redirects me here. Please help with how to submit ID after the max attempts is reached. Thank you.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
32 of 4,666

Hi Johann MIchael, 

 

A member of our customer support team will reach out to you directly via ticket to assist you further in uploading your ID to verify your location. Thank you!


-Joanne
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Active Member
Amelia M Member Since: Mar 28, 2019
33 of 4,666

Can someone please help me? I have this message at the top of the screen when I click into a job posting "You've reached the maximum number of tries to upload your ID". When I click on the Contact Customer Support it sends me to this community. I don't see anywhere to upload my ID. I'm happy to do what needs doing, but where do I go?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 4,666

Hi Amelia,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Amelia M Member Since: Mar 28, 2019
35 of 4,666
I still have not seen a support ticket opened up to address my issue. Is there a phone number for support that I can call?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
36 of 4,666

Hi Amelia,

 

I`m sorry about the delay with this.

Our team will resend the ticket shortly and assist you further, thank you.


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Active Member
Riley J Member Since: Mar 15, 2019
37 of 4,666

same problem need help

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
38 of 4,666

Hi Riley,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Kyle M Member Since: Mar 16, 2018
39 of 4,666

I have reached the max time to upload my id twice now. Can someone you help me with verifying my location?

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Community Guru
Jo-An B Member Since: Aug 2, 2016
40 of 4,666

Hi Kyle,

Sorry to hear you're having verification issues. One of our team member will reach out to you directly through ticket. Thanks.

~ Jo-An

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