Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 12, 2019 10:59:09 PM by Leonel P
Hi, I was trying to upload my ID, but I guess there was something wrong, and I'm locked out. How long is the wait until i can attempt again? It kept telling me the names dont match, and when i tried to add the JR thats on my licence but not on my UW account, it doesnt go through.
Mar 12, 2019 11:37:35 PM by Goran V
Hi Leonel,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 13, 2019 08:46:03 PM by Samuel B
Hi. I am having an issue with my ID scan not recognizing my name. My name on my profile matches my ID and the scan seems ok but the software keeps saying that my names do not match. I clicked the button for customer support and was redirected here many times. Not sure how to contact support at this point.
Thanks, Sam
Mar 13, 2019 09:41:03 PM by Joanne P
Hi Sam,
A member of our customer support team will reach out and assist you directly via email. Thank you!
Mar 13, 2019 09:53:14 PM by Sadie Therese L
Hi. I tried uploading my ID and there was an issue with the upload. I received a message saying I have reached my max limit for try to upload an ID and to contact Customer Support.
I think the issue was the device I was using. How do I reach support staff to help me with this? What to do?
Mar 13, 2019 10:33:27 PM by Joanne P
Hi Sadie Therese,
One of the customer support team members will reach out to you via email to assist you further in uploading your ID. Thank you!
Mar 14, 2019 04:23:03 AM Edited Mar 14, 2019 04:38:28 AM by Goran V
message says to contact customer support but there is no way to, it just directs me to this page, please advise, have clear image of my state id
**Edited for Community Guidelines**
Mar 14, 2019 04:45:06 AM by Goran V
Hi Keith,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 14, 2019 04:35:58 AM by Charlotte W
Hi, Subject says it all. Can someone from support please reach out to me?
Mar 14, 2019 04:58:44 AM by Goran V
Hi Charlotte,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your phone number. Thank you.
Mar 14, 2019 06:34:21 AM by Joshua L
So, I recently was locked out in verifying my driver's license on UpWork.com after I registered, and I used the correct ID with only one attempt. I have maximized my attempts the systems say, and I was wondering how can I get my ID verified from here?
Mar 14, 2019 06:49:06 AM by Goran V
Hi Joshua,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Mar 14, 2019 05:27:48 PM by Joshua L
Goran, it seems that I haven't been verified yet. What's going on? I haven't heard from your staff in six hours.
Mar 14, 2019 08:11:48 PM by Avery O
Hi Joshua,
I checked your account and can see that the team has sent you a message through this support ticket. You may access the link above in order to complete your profile verification. Let us know if our team can assist you further.
Mar 14, 2019 06:51:38 AM by Alejandra Nicole S
I have tried multiple times to verify my ID in this website. It always says there was an issue and that i have to try to later. I need help ASAP. I have tried to upload it in the different formats and nothing. Please help.
Mar 14, 2019 07:26:24 AM by Bojan S
Hi Alejandra Nicole,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 14, 2019 07:32:58 AM by Alejandra Nicole S
Mar 14, 2019 08:15:39 AM by Bojan S
Hi Alejandra Nicole,
One of our agents reached out to you already and I can see you're communicating with them.
Let us know if you need further assistance.
Thank you.
Mar 14, 2019 08:35:43 AM Edited Mar 14, 2019 09:16:54 AM by Bojan S
Hi Bojan, I am having the same problem. The name on my Driver's License is clearly my real name but I kept getting the message saying it was different, and then I got shut out. Also, I am concerned because I've recently moved (same area) and my home address is different than my Driver's License so I hope that's not a future problem. TIA!
**Edited for community guidelines**
Mar 14, 2019 09:30:22 AM by Bojan S
Hi Riley and Caleigh,
Thank you for reaching out to us. I've escalated your account information to our support team.
One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Mar 14, 2019 08:07:55 AM by Caleigh B
I have used up all of my tries to upload my government issued ID and was told to contact customer service. How am I supposed to contact them to resolve this issue?
Mar 14, 2019 02:35:25 PM by Dwayne F
I'm in need to contact support because I cannot upload my ID for verification.
Thanks
Mar 14, 2019 03:10:12 PM by Bojan S
Hi Dwayne,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 14, 2019 03:51:23 PM Edited Mar 14, 2019 08:26:55 PM by Avery O
Cannot upload a JPEG file of a passport photo image
Please contact this party at **edited for Community Guidelines** for further details
Mar 14, 2019 08:32:03 PM by Avery O
Hi Rich,
A member of the Customer Support Team will reach out to you to assist you with your location verification.
Mar 14, 2019 05:08:30 PM by Johnathan G
I cant do anything about this identity thing. I tried uploading my ID multiple times but i cant. I reached out and emailed upwork but i cant receive help. I just want to get to work. I have a delware license that runs vertically. Please help.
Mar 14, 2019 09:01:34 PM by James K
Hello, I just created my profile and attempted to submit to proposals. However, error message says, " You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support." When I attempted to contact customer service (Support Bot), it didn't provide information needed. Is there someone that I can talk to or request a video verification to assist me with uploading my id. Thank You
Mar 14, 2019 11:32:12 PM by Goran V
Hi James,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification, thank you.
Mar 14, 2019 09:39:58 PM by Jesse M
I can't verify my ID to make my profile work. I made sure all of the image requirements were met but it still doesn't work. Please help me!
Mar 14, 2019 11:46:59 PM by Avery O
Hi Jesse, Johnathan, and Jesse,
The Customer Support Team will reach out to each of you to assist you with your verification.
Mar 14, 2019 06:52:58 PM by Milena P
Hi , i tried to dowload my ID but it didn't work. I just received my Work permit ID and wanted to used it becausae my driver's licence expired and i'am still waiting for the new one. Only my work permit ID has all my current informations. WHy should i do ? Knowing that now i can dowload submit a proposal because it says that : i tried wrong ID too many times.
Thank you
Mar 15, 2019 05:37:44 AM by Ndgo J
I have a U.S. Driver's License and have tried several times to verify it, but for some reason it isn't working. What should I do? It's worked fine for verification purposes on other sites.
Mar 15, 2019 05:44:42 AM by Goran V
Hi Ndgo,
One of our team members will reach out to you via ticket and assist you further with your verification, thank you.
Mar 15, 2019 06:19:33 AM by Rebecca L
Hello!
I am having trouble verifying my ID. It says the name does not match my profile, but it does. It also says I have reached the maximum number of attempts to verify my ID.
Help! Thanks in advance.
Mar 15, 2019 06:33:03 AM by Goran V
Hi Rebecca,
One of our team member will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 15, 2019 07:43:52 AM by Jill R
I exhausted attempts at uploading my driver's license (image wasn't clear), and now at the top of my profile it says "You've reached the maximum number of tries to upload your ID. Please contact customer support." So I tried that but I keep going in circles. Could someone please assist me? thank you!
Mar 15, 2019 08:34:44 AM by Bojan S
Hi Jill,
One of our team members will reach out to you directly via ticket and assist you further with this. Thank you.