Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 15, 2019 10:05:52 PM by Kelvin J
Hello, i have tried to verify my identity with my government issued ID two times and its not going through. What might be the problem? Kindly assist.
Nov 15, 2019 11:39:06 PM by Aleksandar D
Hi Kelvin,
Thanks for reaching out to us. I checked and it seems that you already have an open ticket regarding your verification. I will follow up with the team handling your case and you can expect an update on your ticket very soon.
Thank you.
Mar 21, 2019 02:04:46 PM by Ryan M
I hope you can help, this has been extremely frustrating... I chose to upload a photo of my driver's license to verify my identity, and received an error message saying that my entered name doesn't match what's on my DL. I have 2 capital letters in my last name, and my state unnecessarily places adds a space to highlight that fact, so I thought that must have had something to do with it.
I reread the uploading instructions and a couple of additional times tried to re-upload or retool so everything matched, to no avail. Now it says that I've received my maximum number of upload attempts and to contact support, only after chasing my tail for about an hour through the various site pages, I find there is no direct link to speak to someone about resolving my issue in real time.
I have no alternative option to attempt to verify I'm me... I would love to attempt the video verification, but haven't been given a link to try. Apparently, when it says to contact customer support, UpWorks means to leave a post here...? Please help!
I appreciate your time!
Ryan McHale
McHale Voice Productions
Mar 21, 2019 02:30:33 PM by Bojan S
Hi Ryan,
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Thank you.
Mar 21, 2019 05:13:38 PM by Adam B
I'm trying to complete my Upwork profile so I can start taking jobs, but every time I try to upload a picture of my driver's license it fails. Now it's telling me I've made too many attempts and won't let me try again. I don't know why it isn't accepting the pictures, since they're very clear with my photo and all my information perfectly legible.
Mar 21, 2019 07:44:48 PM by Avery O
Hi Ike,
I wanted to clarif you concern because I'm not sure if you are referring to any identity verification that you are unable to complete? I checked your account and do not see any issue. Let me know if I missed anything so that I can look into it further.
Ike H wrote:
Same. Upwork failed in this type of mockery.
Mar 21, 2019 06:00:45 PM by Adam B
Is this an issue that ever gets fixed, or have we essentially been banned from Upworks?
Mar 21, 2019 06:14:42 PM by Elisabeth T
On some of the other message boards, it looks like a community moderator is able to reset the number of times you can upload. I guess we just have to wait. Super frustrating.
Mar 21, 2019 07:42:22 PM by Avery O
Hi Elisabeth, and Adam,
The Customer Support Team will reach out to you to assist you with your location verification. I apologise if this has inconvenienced you in any way.
Mar 21, 2019 06:40:37 PM by Farid Ahammed B
Hi Arooj,
I think you have tried to upload your ID few times incorrect format that's why It shows, Check your email upwork has opened a Ticket for this case and upload there, If you don't see please check with support.
Mar 21, 2019 10:54:46 PM by Avery O
Hi Arooj,
A member of the Customer Support Team will get in touch with you to assist you with your location verification.
Mar 21, 2019 10:58:22 PM by Avery O
Hi Arooj,
A member of the Customer Support Team will get in touch with you to assist you with your location verification.
Mar 22, 2019 01:57:26 AM by Louise H
I am trying to set up an Upwork freelance account. I live in US but am currently traveling overseas and cannot receive verification code text on my US mobile phone. Any suggestions on how to proceed with my application?
Mar 22, 2019 02:06:45 AM by Goran V
Hi Louise,
Your address on your profile needs to reflect your current location. Let me know the country you`re currently located in and I will update it. Once you`re back in the US you will be able to change your address. Thank you.
Mar 22, 2019 11:36:37 AM by Manuel JR R
Please assist with uploading my ID to verify my account.I've tried to upload it my self but it keep getting an error
Mar 22, 2019 12:27:43 PM by Bojan S
Thank you for reaching out to us, Manuel JR.
I've escalated your account information to our support team.
One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Mar 22, 2019 03:13:41 PM by Jasmine W
I've reached the maximum amount of times that I can upload my ID because for some reason it will not recognize it. My state has issued new IDs and I'm sure that it may be because it does not recognize the ID. How can I fix this issue? I need to begin work as soon as possible.
Mar 22, 2019 05:41:37 PM Edited Mar 22, 2019 06:27:47 PM by Riri A
Hi Jasmine, Marisa, Daniel and Lauren,
The Customer Support Team will reach out to you to assist you with your location verification. I apologize if this has inconvenienced you in any way.
Mar 22, 2019 03:46:01 PM by Marisa F
My ID was not accepted during the verification process, I am not sure why. It is my state issued ID and when I click on the Contact Customer Support banner it only gives me the option to Ask the Community. I am unable to submit a ticket like I saw in a previous post. Help!
Mar 22, 2019 03:48:48 PM Edited Mar 22, 2019 03:49:13 PM by Daniel P
I got this message:
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support"
How can I have someone directly support me to confirm my ID?
Mar 22, 2019 05:30:52 PM by Lauren N
Hello,
I cannot apply to anything because it would not allow me to upload my ID, and now tells me I have “reached the maximum amount of attempts” and I should contact support, which I cannot find a way to do. Someone help me out?
Thanks,
Lauren
Mar 22, 2019 06:22:14 PM by Sierra G
I tried uploading my driver's license several times but received a message saying I have reached the maximum attempts. How can I verify or resubmit?
Mar 22, 2019 07:25:16 PM by Riri A
Hi Sierra,
Thank you for reaching out. I've reached out to our Customer Support for your account. A member of our team will reach out to you directly to further assist you with verifying your location.
Mar 23, 2019 06:03:52 AM by JayaPrakash C
Hi,
Please help in uploading my ID as I am unable to apply for any Jobs due to the below message
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
Regards,
Prakash.
Mar 23, 2019 06:20:27 AM by Goran V
Hi JayaPrakash,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 23, 2019 12:32:09 PM by Jessica M
I have not received an email to verify my identity. My government ID matches my name but the message on my profile reads: You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.
Mar 23, 2019 02:44:56 PM by Joanne P
Hi Jessica,
One of our customer support agents will reach out and assist further in uploading your ID to complete the location verification step. Thanks!
Mar 23, 2019 04:00:01 PM Edited Mar 23, 2019 04:01:49 PM by Loren W
I got the same message, saying there's a problem with my ID.
Mar 23, 2019 05:11:30 PM by Riri A
Hi Loren,
Thank you for reaching out. A member of our team will reach out to you directly to further assist you with verifying your location. Let me know if you need anything else.
Mar 25, 2019 10:32:50 AM by Jessica M
Mar 25, 2019 10:57:52 AM by Bojan S
Hi Jessica,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
Mar 24, 2019 12:05:54 AM by Adam S
Mar 24, 2019 01:18:58 AM by Goran V
Hi Adam,
One of our team members will reach out to you via ticket as soon as possible to assist you further with your verification. Thank you.
Mar 24, 2019 02:33:59 AM by Sean C
I'm also having the same issue - not sure why Upwork rejected my passport while every other bank and website has accepted it.
Mar 24, 2019 02:39:16 AM by Goran V
Hi Sean,
One of our team members will reach out to you as well and assist you further with your verification. Thank you.
Mar 24, 2019 08:37:25 AM by Bravin R
I need help with ID verification as I depleted the number of uploads you are required to make and now can't get anything done. I would appreciate if you really help me fast and as soon as possible. Thank you in advance
Mar 24, 2019 09:46:07 AM by Joanne P
Hi Bravin,
A member of our customer support team will reach out to assist you directly via email, thank you!