I've reached the maximum amount of times that I can upload my ID because for some reason it will not recognize it. My state has issued new IDs and I'm sure that it may be because it does not recognize the ID. How can I fix this issue? I need to begin work as soon as possible.
Hi Jasmine, Marisa, Daniel and Lauren,
The Customer Support Team will reach out to you to assist you with your location verification. I apologize if this has inconvenienced you in any way.
My ID was not accepted during the verification process, I am not sure why. It is my state issued ID and when I click on the Contact Customer Support banner it only gives me the option to Ask the Community. I am unable to submit a ticket like I saw in a previous post. Help!
I got this message:
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support"
How can I have someone directly support me to confirm my ID?
I cannot apply to anything because it would not allow me to upload my ID, and now tells me I have “reached the maximum amount of attempts” and I should contact support, which I cannot find a way to do. Someone help me out?
Thank you for reaching out. I've reached out to our Customer Support for your account. A member of our team will reach out to you directly to further assist you with verifying your location.
I have not received an email to verify my identity. My government ID matches my name but the message on my profile reads: You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.