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Re: Can't Verify My ID

Active Member
Adam S Member Since: Mar 24, 2019
2791 of 3,539
I wanna verify my ID, I have tried many times but it didn't work and now it tells me that I've reached the maximum number of tries to upload your ID. what can I do now ?
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2792 of 3,539

Hi Adam,

 

One of our team members will reach out to you via ticket as soon as possible to assist you further with your verification. Thank you.


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Active Member
Sean C Member Since: Mar 24, 2019
2793 of 3,539

I'm also having the same issue - not sure why Upwork rejected my passport while every other bank and website has accepted it. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2794 of 3,539

Hi Sean,

 

One of our team members will reach out to you as well and assist you further with your verification. Thank you.


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Active Member
Bravin R Member Since: Mar 23, 2019
2795 of 3,539

I need help with ID verification as I depleted the number of uploads you are required to make and now can't get anything done. I would appreciate if you really help me fast and as soon as possible. Thank you in advance

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2796 of 3,539

Hi Bravin,

 

A member of our customer support team will reach out to assist you directly via email, thank you!


-Joanne
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Active Member
Kristin G Member Since: Mar 24, 2019
2797 of 3,539

Hello,

 

I am a new freelancer and I tried to submit a proposal. I was asked to provide ID for verification. I provided a picture of my passport. One minute later and I was advised that it could not be verified and to contact support. What are the next steps to get verification? 

 

Thank you,

 

Kristin Grandolfo 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2798 of 3,539

Hi Kristin,

 

A member of our customer support team will reach out and assist you in uploading your ID to complete the location verification step. Thanks!


-Joanne
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Active Member
Tanisha R Member Since: Mar 24, 2019
2799 of 3,539

I have experienced the same error. And No customer service to help me. I fill out the contact form and it never completes just points me here. I would like to fix this so I can apply to jobs.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2800 of 3,539

Hi Tanisha,

 

A member our the customer support team will reach out and assist you directly in uploading your ID. Thank you!


-Joanne
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